Service Administrator (Parental Leave Cover)

At Techworks, we pride ourselves on exceptional customer service and high quality workmanship. But our biggest triumph is our culture: Teamwork makes Techworks!

About Techworks

Founded in 2013, Techworks Group has grown to over 120 employees and is proud to be a leading commercial electrical and plumbing contractor in WA. We are powered by problem solvers, delivering safe, quality end to end solutions for our clients, and our vision is to be the provider and employer of choice in our sector.

Our Electrical Service division supports commercial and government sites across WA, delivering a wide range of works, from reactive and after hours callouts through to scheduled routine maintenance, rectifications, minor projects, and asset upgrades.

Through our Safeworks program, we support team members inside and outside the workplace with practical systems, real wellbeing initiatives, and everyday coaching. Safeworks is backed by our ISO45001 and ISO9001 certified management systems and reinforced through a culture of teamwork, wellbeing, and continuous improvement.

The opportunity

This is a fixed term contract covering parental leave within our Electrical Service team, running from approximately September 2026 until August 2027. The salary is $70,000 per annum, pro-rated to the length of the contract.

You will not be left in the dark. The role comes with a structured handover and training period of approximately two months before the cover begins, and you will be supported throughout the contract by an experienced team working across similar administration roles.

This role is the powerhouse of the department, coordinating reactive works, keeping jobs moving from setup through to invoicing, and maintaining strong communication with clients and our field team. You will work closely with the Service and Contracts team to deliver efficient scheduling, accurate job administration, and consistent client outcomes across long term contracts.

Primary responsibilities:

• Reactive and emergency job scheduling

• Job close-out and invoicing across quoted and reactive works

• KPI tracking and vendor and client portal management

• Report creation for routine maintenance results

• End-of-month financial close-out

• Day to day department administration to support the wider service team

• Communicating with clients and trades to confirm timing, access, scope, and updates

Why join Techworks

• Service with Structure: strong systems, clear processes, and consistent standards that keep work flowing and support quality outcomes.

• Powered by Problem Solvers: an enthusiastic, collaborative team that works together to deliver practical solutions and build strong, long term client relationships.

• Supported from day one: a genuine handover and training period, plus an experienced team around you throughout the contract.

• Market leading clients and long term contracts

• Strong safety culture backed by Safeworks, ISO45001 and ISO9001 systems

• Well established wellbeing and mental health initiatives

About you

You are organised, reliable, and calm under pressure. You enjoy coordinating moving parts, communicating clearly, and keeping work flowing. You take pride in accurate administration, follow through on actions, and can build trust with both clients and field teams.

Required skills:

• Minimum 1 to 2 years administration experience, ideally in a trade, service, or contracting environment

• Reliable, with strong attention to detail and consistent follow through

• A quick learner who can use initiative and work independently when required

• Ability to work effectively as part of a team

• Confidence learning and working across multiple client portals and systems

• Experience with simPRO is desirable, but not essential

• Invoicing experience is desirable

• National Police Clearance