Support Partner - Home Support (Northwestern Office, Metro Melbourne)

Support Partner – Home Support (Northwestern Office, Metropolitan Melbourne)

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania

Your new role

The Support Partner - Home Support is responsible for providing service coordination and technical and administrative support to the care management team that enable the effective delivery of participant care plans and Home Support services. Reporting to Senior Care Partner, the Support Partner for providing practice service coordination and technical and administrative support to the care management team that enable the effective delivery of participant care plans and Home Support services. This is a full-time permanent role, located in Flemington.

We are looking for candidates with the following

• Qualification in Business or Administration, Community Services, Aged Care, Allied Heath, Disability, or equivalent experience.
• Demonstrated experience in administration, service coordination, customer service or participant support within aged care, health, disability, community services, or a related environment.
• Strong administrative and organisational skills, with the ability to manage multiple priorities, coordinate activities, maintain accurate records and meet competing deadlines.
• Proficiency in participant management systems, databases, and Microsoft Office applications, with a high level of accuracy in data entry, record management, and reporting.
• Demonstrated ability to follow established processes, maintain confidentiality, and exercise sound judgement, including the identification and escalation of risks, concerns, and service issues.
• Well-developed communication and interpersonal skills, with the ability to build positive and effective relationships with participants, families, carers, service providers, and colleagues.

What we offer

• This is a full-time permanent role, based in our Flemington office with the ability to work some days from home.
• Competitive salary: $40.67 - $ 44.91 /hour plus super (depending on experience and qualifications). Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
• We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. We believe in giving our staff the skills they need and have an internal training program for all staff. We offer many growth opportunities and have a strong internal recruitment program.

This sounds great! How do I apply?

For a copy of the position click under the vacancy on our website. Follow the online application process, submit your resume and a one-page cover letter explaining your interest and what you bring to the role.

If you have any questions about the position, please contact ••••@wintringham.org.au

Applications close Tuesday 03 September 2026 at 5 pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed under the vacancy on our website. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au

Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine as well as the 2026 Influenza Immunisation before commencing employment and must provide evidence.