Customer Service Officer - Library

• $75,630 to $81,263 pro rata, plus superannuation
• Part -time 45 hours per fortnight, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Be the welcoming face of the City of Perth Library! As a Customer Service Officer, you'll assist visitors with enquiries, payments and access to library services, technology, collections and programs, delivering exceptional customer service to a diverse community every day.

Reporting to the Team Leader Library Operations, your responsibilities would primarily include:

• Deliver exceptional customer service by assisting patrons with library and City of Perth enquiries;
• Process memberships, payments and bookings, providing efficient support to visitors and clients;
• Support the day-to-day operations of the Library, ensuring services run smoothly and effectively; and
• Help create a safe, welcoming and inclusive environment for all library patrons and visitors.

About You

To succeed in this role, you will possess:

• Good communication skills with experience providing customer service via multiple channels;
• High level of computer literacy skills;
• Experience in taking payments and cash handling; and
• Ability to work autonomously and as part of a team

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• Fitness for work via a pre-employment medical;
• Must be available to work a rotating roster covering day and afternoon shifts, including weekends; and
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a tailored cover letter that addresses the essential and desirable selection criteria of no more than two pages; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5PM AWST on Sunday, 16 August 2026. Applications may be considered, and interviews conducted prior to, the closing date.

Please note: The advert may close earlier than the listed closing date should suitable applications be received, so we encourage you to apply as soon as possible.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.