Account Manager (SME & Commercial)

About the Role

Join a globally recognised insurance brokerage with a strong reputation for exceptional client service, collaborative culture, and investing in its people.

As an Account Manager, you'll manage a diverse portfolio of SME and commercial clients, building trusted relationships while delivering outstanding service throughout the policy lifecycle. Reporting to the Team Leader, you'll join a close-knit team of five in a collaborative environment where everyone works together to ensure monthly renewals are delivered seamlessly. You'll manage a share of a portfolio exceeding $2 million, allocated through a structured monthly renewal process.

Key Responsibilities

• Manage a portfolio of SME and commercial insurance clients from renewal through to policy servicing.
• Build and maintain strong, long-term client relationships through proactive communication.
• Prepare renewal strategies, negotiate with insurers, and deliver tailored insurance solutions.
• Provide timely advice on policy coverage, endorsements, and risk management options.
• Work closely with brokers, insurers, and internal stakeholders to achieve the best outcomes for clients.
• Ensure accurate policy documentation, compliance, and system updates.
• Identify opportunities to strengthen client relationships through cross-selling and additional services.
• Contribute to a supportive, team-oriented culture where colleagues work together to achieve shared goals.

About You

To be successful in this role, you'll bring:

• Previous experience managing SME and/or commercial insurance portfolios.
• Tier 1 Insurance Broking qualification (or willingness to complete if required).
• Strong knowledge of commercial insurance products and markets.
• Excellent relationship-building and client service skills.
• The ability to manage competing priorities and renewal deadlines.
• High attention to detail and strong organisational skills.
• A collaborative mindset with a genuine willingness to support your team.

What's on Offer

• Competitive salary of $120,000–130,000 + Super
• 27 days annual leave
• 1 day work from home each week
• Annual salary reviews
• Employee Assistance Program (EAP)
• Corporate discounts
• Access to an online learning platform
• Leadership development programmes
• Women in Business programmes
• Supportive, collaborative team culture with opportunities for long-term career growth

If you're looking to join a respected insurance brokerage where you'll be empowered to manage meaningful client relationships, we'd love to hear from you.