Credit Support Officer

At Money3, we're passionate about helping everyday Australians access finance solutions that make a real difference. As part of the Solvar Group, we're a leading provider of consumer lending and vehicle finance products, focused on delivering exceptional customer experiences while maintaining responsible lending practices.

We are seeking a motivated and customer-focused Credit Support Officer to join our growing Credit team in Bundoora.

As a Credit Support Officer, you'll provide operational and administrative support to our lending team, helping ensure loan applications are processed efficiently, and customers receive a seamless experience.

You'll work closely with internal stakeholders, and customers while managing a variety of administrative and customer-focused responsibilities.

• Processing and entering customer loan applications

• Preparing and managing loan documentation

• Supporting the credit assessment process

• Maintaining accurate customer records and databases

• Communicating with customers via phone and email

• Assisting with account maintenance and repayment enquiries

• Following up outstanding information and documentation

• Supporting reporting and operational functions within the team

• Delivering exceptional customer service and responding to enquiries professionally

• Contributing to a positive and collaborative team culture [Credit Sup...July 2020 | Word]

You will be someone who enjoys working in a fast-paced environment, takes pride in accuracy, and thrives on helping customers.

Ideally, you'll have:

• Previous administration, customer service, banking, finance, lending, or operations experience

• Strong attention to detail and high levels of accuracy

• Excellent verbal and written communication skills

• Strong organisational and time management skills

• Confidence using multiple systems and Microsoft Office applications

• A proactive and positive attitude

• The ability to work both independently and as part of a team

• A strong customer-first mindset [Credit Sup...July 2020 | Word]

• Competitive salary package

• Career development and progression opportunities within a growing ASX-listed group

• Supportive and collaborative team culture

• Ongoing training and professional development

• Modern Bundoora office with onsite parking

• Employee recognition and reward programs

• Be part of a business that genuinely values its people and customers

Money3 is committed to a workplace where every voice is heard and valued. Join us and help shape a more inclusive future in financial services.