Customer Service Specialist

🚀 Join us as a Customer Solution Specialist

About the Role

We are seeking a customer-focused Customer Service Specialist to join our team. This is an exciting opportunity for a motivated professional who thrives in a fast-paced environment and enjoys helping customers achieve positive outcomes.

In this role, you will manage inbound and outbound customer interactions, resolve enquiries, negotiate payment arrangements, and contribute to delivering exceptional customer service while maintaining compliance with industry standards and regulations.

👇 What You’ll Be Doing:

• Handling inbound & outbound calls with care and professionalism

• Supporting customers facing financial hardship

• Negotiating fair, compliant payment solutions

• Resolving account issues and overcoming objections

💡 What You’ll Need:

• Strong communication skills (verbal & written)

• Confident with Microsoft Office & quick to learn systems

• Empathy, resilience & emotional intelligence

• Great time management and attention to detail

Desirable:

• Experience within collections, customer service, financial services, or account management.

• Experience handling customer hardship or vulnerable customer cases.

• Experience handling customer hardship or vulnerable customer cases.

Why Us?

• Beautiful CBD office location

• Staff competitions with great prizes throughout the year

• Regular team outings, social events, and celebrations

• Genuine career growth and development opportunities

• Supportive and collaborative leadership team

• Ongoing training and professional development

• High-performing, energetic workplace culture

• Opportunity to make a real impact on team success and customer outcome

We’re serious about success, but we know how to have fun along the way! When you join us, you’re not just starting a job, you’re building a career with one of Australia’s leading credit management organisations.

We are a diverse bunch and so welcome all applications from people of all backgrounds, age, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

Ready to join the team that works hard, celebrates success, supports each other, and has a little fun along the way?

Apply today.

Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.