Assistant Retail Manager

ABOUT US

Located in Mount Isa, a charming regional town, our goal is to provide an excellent shopping experience while offering a diverse range of products—from local favourites to international brands. We foster a culture of collaboration, growth, and innovation, where each team member plays a crucial role in ensuring our customers leave satisfied and return again.

LOCATION

Mount Isa, located in the heart of Queensland’s rugged outback, is known for its rich mining history and vibrant community. The city is surrounded by stunning natural landscapes, including the iconic Lake Moondarra and the rugged Selwyn Ranges. As one of the largest cities in the region, Mount Isa offers a unique blend of outback charm and modern amenities.

THE ROLE

As Assistant Retail Manager, you’ll be instrumental in ensuring our bottle shop runs smoothly, efficiently, and with a focus on customer satisfaction. This role offers a great opportunity to enhance your retail and leadership skills while supporting daily operations and maintaining high standards of service.

WHAT YOU'LL DO:

• Lead and Manage: Oversee the daily operations, including stock control, merchandising, and customer service, ensuring everything runs smoothly.
• Support and Mentor: Help lead a team of retail staff, providing guidance, motivation, and training to help them achieve their best.
• Enhance Customer Experience: Deliver excellent customer service, resolve issues, and create a welcoming shopping environment for all customers.
• Inventory and Stock Management: Monitor stock levels, manage orders, and ensure that shelves are well-stocked and products are priced correctly.
• Sales and Promotions: Implement strategies to drive sales and promote special offers, ensuring maximum profitability.
• Compliance and Safety: Ensure adherence to all relevant liquor licensing regulations and health & safety guidelines, keeping the store safe for both customers and staff.

WHY YOU'LL LOVE WORKING WITH US:

• Growth Opportunities: We are committed to developing our staff and offer career progression and training to help you grow in retail and leadership roles.
• Team-Oriented Culture: You’ll be part of a collaborative and supportive team where your ideas are valued and your contributions are recognized.
• Community-Focused: Enjoy working in Mount Isa, a vibrant and close-knit regional town with a strong sense of community.
• Recognition and Rewards: We celebrate success and offer incentives and rewards for great performance.
• Competitive Salary: Enjoy a competitive salary package and the opportunity to grow within a respected local business.

MANDATORY REQUIREMENTS:

• RSA (Responsible Service of Alcohol): Required to ensure safe and responsible alcohol service in the store.

WHAT WE'RE LOOKING FOR:

• A natural leader with the ability to motivate and inspire a team.
• A passion for delivering exceptional service and exceeding customer expectations.
• Quick-thinking and resourceful, able to address challenges and resolve issues efficiently.
• Collaborative and willing to pitch in wherever needed to ensure store success.
• Proven experience in a similar role with a focus on customer service and operational efficiency.
• Ability to communicate effectively with both customers and team members.
• Strong organisational and time-management skills to handle stock management and store operations.
• Flexibility with availability, willingness to work evenings, weekends, and public holidays as needed.

JOIN OUR TEAM:

If you're excited about leading a team in a retail environment and are eager to contribute to our success, we’d love to hear from you! Apply now!