Junior Client Service Manager

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

Job Description

About the Role:

We are looking for a client-focused and confident individual who is ready to take the next step in their career. This role is ideal for someone who has already built a strong foundation in customer or client-facing environments and is looking to develop a long-term career in Client Services. Working in a fast-paced environment, you'll build trusted relationships with both internal and external stakeholders, develop your commercial and service delivery skills, and play an important role in delivering exceptional outcomes for our clients.

You will support Program performance across multiple programs alongside the Client Service Manager (CSM) through daily tasks, including but not restricted to activity set up and management, reporting, briefing, best practice and issue resolution. Role will also be responsible for ensuring all POS distribution and allocation requirements are met and ensuring process and timeline efficiencies and innovation.

Time Management, attention to detail, and juggling conflicting priorities are essential in this role; if you can work under pressure, you will find this role an interesting and challenging opportunity!

Benefits

An attractive total salary package is on offerOngoing training and support Individual professional development pathwaysGreat company culture

Primary Responsibilities

Program administration & coordination, reporting & data analysis, POS & operations managementDevelop and manage program operational processes and procedures to ensure efficient and effective field and client timelinesLead or supports win/win negotiations that lead to stronger strategic partnershipsTake ownership and accountability for driving the strategic direction of the client’s programWork closely with the Client Service Manager to develop and present analysis and recommendations on areas of opportunity within the program

About You

Excellent time management skills with the ability to prioritise multiple responsibilitiesPrior client facing/stakeholder engagement experience highly desirableMinimum intermediate computer skills such as MS Excel, Outlook and other MS Office applicationsEffective time managementHigh level of written and verbal communication skillsPassion for systems & processesOperational discipline with an ability to set and achieve deadlines and call out when unable toSelf-starter with strong initiative, self-motivated with a positive outlookExcellent communication skills (face to face and over the phone)Ability to develop strong relationships

What’s Next?

If you’re ready to join a high performing team in the retail environment, then APPLY NOW!

Please note only short-listed candidates will be contacted.