Customer Account Manager

Company Description

Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.

With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours.

Job Description

This 12-month max term role is responsible for identifying and converting new embedded network opportunities, supporting customers through onboarding, and managing the end-to-end customer journey. You will ensure customers realise the value of our offerings, delivering a consistently high-quality experience while growing share of wallet and achieving sales targets. Working closely with internal teams, you will also help develop and deliver value-added products and services beyond core electricity metering to drive additional value for customers and Intellihub.

Your Key Accountabilities

Proactively identify opportunities for growth, size them and engage and convince them to trial our offering by relaying our value proposition and experience. Support commercial engagement and contracting activities.Manage relationships closely with onboarded customers to grow share and minimise churn whilst delivering service levels as per the agreed KPIs.Develop and maintain forecasts with onboarded customers.Work closely with internal operations teams to ensure that ordering is quick and easy and that orders are accurate and prepared and scheduled for delivery in a timely manner as per agreed SLAs.Work closely with internal scheduling and delivery teams to ensure that any issues during delivery are proactively communicated to customers and proactively managed as per agreed SLAs.Work closely with internal data quality teams to ensure that data is delivered accurately and on time and that any issues are proactively communicated to customers and proactively managed as per agreed SLAs.Work closely with customers to identify opportunities for growth and development and seek and act on feedback to grow and capture value for customers and Intellihub alike. This includes all opportunities for appropriate products and services to compliment core electricity metering.Respond quickly to and manage day to day issues that arise as per agreed SLAs ensuring they are resolved quickly and first-time round.Prepare and manage month end billing requirements to ensure accurate billing to customersPrepare and present regular reporting and performance metrics to customers as required.

Qualifications

Tertiary qualifications in Business, Sales, Marketing or related field3+ years’ experience in customer account management, including acquisition, onboarding, and portfolio growthStrong customer focus with a passion for delivering exceptional serviceProven ability to manage end-to-end customer journeys and influence stakeholdersExcellent problem-solving skills with a proactive approach to issue resolutionAbility to remain calm, professional, and resilient in high-pressure environmentsStrong commercial acumen and collaboration skillsExcellent written and verbal communication skillsNumerate, with experience preparing reports and analysing dataHighly organised, proactive, adaptable and results-drivenConfident communicator with strong personal presenceDemonstrated people leadership and development capability

Additional Information

Please note, this is a 12-month max term contract.

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.

Sound exciting? Apply now and be part of a team that's shaping the future of energy.