Assistant Club Manager

About The Commons Health ClubThe Commons Health Club is a premium wellness space dedicated to delivering the highest standard in fitness, recovery, and member care. From expertly programmed classes and state-of-the-art equipment to a beautifully designed bathhouse, every detail is curated to offer an exceptional experience. We’re here to set a new benchmark for what a health club can be - where quality meets care, and community is at the heart of it all.
The Commons is a vibrant community where entrepreneurs, businesses, and curious minds come together to work, connect, and grow. We believe in fostering a culture of collaboration, innovation, and inclusivity all grounded in genuine care for our members and each other.
About the RoleAs Assistant Club Manager, you’ll support the Club Manager in overseeing day-to-day operations, ensuring an exceptional member experience, and maintaining smooth facility management. You’ll lead and motivate the team, coordinate events, manage member feedback, and step in to cover various roles when needed. Your focus will be on delivering a welcoming, safe, and vibrant community environment where members feel valued and engaged.
This role may be based at either South Yarra or Cremorne.
About YouYou’re a natural leader with excellent organisational and communication skills. You thrive in dynamic environments, balancing operational tasks with people management and problem-solving. A team player with a member-first attitude, you’re proactive in resolving issues and committed to fostering an inclusive, positive club culture. Your adaptable and calm approach helps you handle challenges with confidence and grace.
Key ResponsibilitiesMember ExperienceSupport members throughout their lifecycle, including escalations and complaints.Embody The Commons member-first core values and ensure your team consistently delivers exceptional customer service.Actively seek member feedback and deliver personalised experiences that drive retention and satisfaction.Identify opportunities and implement strategies to improve the member experience.Community & Member EngagementFoster a welcoming, inclusive environment for all members.Create opportunities for members to interact based on shared interests through social events and group activities.Create a culture where all team members actively foster connections between members.Conduct high-quality, personalised tours across all locations.Operations & FacilitiesEnsure locations are fully operational and well-presented at all times.Ensure maintenance issues are documented, reported, and resolved promptly.Open and close the building as required.Community Activation & Event SupportAssist in coordinating and executing in-club events, workshops, and activations to enhance member engagement.Work cross-functionally with other departments to ensure successful event logistics, promotion, and execution.Management & LeadershipTeam LeadershipSupport the Club Manager in attracting & retaining a team of exceptional club-level team members.Support the Club Manager in training club-level team members, guiding and coaching them for success in their roles.Support in managing and overseeing club-level budgets.GeneralSupport with ongoing sales and marketing initiatives.Support management in the implementation of key projects from time to time.Health & SafetyAssist with compliance and health and safety protocols.Conduct and maintain safe work practices by ensuring WHS standards are adhered to at all times.
Why You’ll Love Working with UsAt The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.We offer:Discount on all Commons Cafe and Bar locationsFree counselling sessionsBirthday leaveAbility to work across different locationsWeekly events program e.g. breakfast club, yoga & drinksAdditional paid maternity leaveFurther education program to support personal and professional development
ValuesAt The Commons, our values guide how we work, collaborate and show up for one another every day. We're looking for people who genuinely embody these values in the way they think, act and contribute.Putting our members firstFostering communityWorking together as a teamConstantly learning and growing