PM Operations Supervisor

About the Company

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex.

About the Role 

Aramex Sydney is looking for a PM Operations Supervisor. In this role, you will be responsible for supervising the smooth and efficient running of our parcel operations during the afternoon shift. This includes managing inbound/outbound freight, coordinating with drivers and warehouse teams, maintaining service levels, and ensuring safety and compliance protocols are followed.

Key responsibilities include:

• Supervise the daily PM shift operations, including parcel sorting, loading, and dispatch

• Effective operational handover from/to AM and PM teams daily.

• Ensure all shipments are processed accurately and on time according to schedule

• Lead and motivate a team of warehouse staff, sorters, and drivers to meet performance targets

• Monitor operational KPIs and drive improvements in efficiency, accuracy, and cost control

• Handle shift handovers and communication with other supervisors and departments

• Enforce health & safety and company compliance procedures at all times

• Address any operational issues or delays swiftly to minimize disruption

• Assist with staffing, shift planning, and training of new team members

• Collaborate with the logistics and customer service teams to ensure a seamless delivery experience

To be successful in this role:

• +2 Years experience in a supervisory or management role within the courier industry or a similar logistics environment. This could be roles such as team leader, operations supervisor, or assistance operations manager;

• Familiarity with courier/transport industry software and enterprise systems (e.g. Courier Management Systems, GPS Tracking Support Systems and WMS);

• Proven track record of meeting complex operational KPIs and cost-efficiency targets;

• Experience in handling stakeholder inquires and resolving issues effectively;

• Strong leadership attributes with the ability to motivate and develop teams;

• Excellent communicator, able to relate to a wide range of stakeholders – franchisees, sub-contractors, customers and staff;

• Empathy with the needs and issues faced by couriers and customers;

Our Benefits:

• Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.

• Paid Parental Leave – Primary carers are eligible for 3 months of paid Parental Leave and flexibility on their return to work. Non-primary carers are eligible for 3 weeks of paid Parental Leave.

• Need some wheels? Novated Lease options are available.

• Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.

• Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.

If you think this would be a great opportunity for you, please apply today by submitting your cover letter and cv.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.