Community Services Consultant

• Full-time contract until June 2027, based on Gadigal Country, Glebe
• 80k-85k + Super + Salary Packaging?
• Meaningful work with flexible, hybrid work options

Who We Are

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia’s first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice?led organisation, our work is grounded in evidence and strengths?based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

Your Opportunity

As our Community Services Consultant, you will be the?first point of contact?for all current and potential carers in the Carer Gateway Program at The Benevolent Society. You will be a part of our National Support Centre which assess and directs incoming calls and email enquiries to our organisation to help?connect clients to much needed services.

As you are the voice of our organisation, we are looking for a?compassionate?person with a genuine?desire to help others?who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

How You Will Contribute

• Be the first point of contact for carers, providing a warm, empathetic and professional experience that recognises the unique challenges of caring.
• Assess eligibility, suitability and support needs, ensuring carers are connected with the most appropriate Carer Gateway services and supports.
• Complete intake, assessment and referral effectively while maintaining privacy, compliance and quality standards.
• Build rapport quickly with carers from diverse backgrounds, using active listening and person-centred approaches to understand their goals, strengths and support needs.

Your Benefits?

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits, and we’d love to tell you more.

• Salary Packaging & Perks – Maximise your take-home pay with up to $15,900 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners.
• Flexibility & Wellbeing – Enjoy hybrid work options, monthly ADOs (12 extra days off per year for full time staff), Fitness Passport access, EAP support, and the option to purchase additional leave.
• Recognition & Growth – Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities.
• Cultural Inclusion – Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.
• Employee Networks – Connect through our diverse, employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities

Your Skills and Experience?

We want you to be successful in your new role! This means you'll have experience in the community services sector and:

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
• Excellent communication skills (verbal and written)
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
• Customer service experience, phone-based experience, or experience working call centers is preferable
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
• Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations

If you are excited by the idea of supporting a team that helps people grow, learn and feel connected at work, we would love to hear from you.

This role aligns with the capability requirements of Individual Contributor level. Please see the Capability Framework attached to this advert to discover essential skills, values and behaviours required at this level. ?

Our Commitment

At Benevolent we are committed to diversity, equity and inclusion and to providing a culturally safe workplace for all. We encourage applications from people of all backgrounds and identities, including LGBTIQA+, neurodivergent and people with disabilities, and those from Culturally and Linguistically Diverse backgrounds, to strengthen our ability to deliver inclusive and responsive services to the communities we support.

We recognise and value the cultural knowledge, lived experience and community connections that Aboriginal and Torres Strait Islander peoples bring, and welcome applications from individuals across all cultures, identities and lived experiences.

Ready to make a difference??

Click 'APPLY' to send your resume and a 1-page cover letter outlining your interest and suitability for the role.

Need more information or have questions? Feel free to reach out Katie on ************@benevolent.org.au for a friendly, confidential discussion.