Service Coordinator

About us

Skyreach is a national leader in the hire, sale and servicing of onsite access equipment, built on employee development, safety, strong team culture, and fast, reliable customer service. As we grow, we're looking for a Service Coordinator to lead field service coordination at our St Marys location, on a 12-month fixed term contract commencing September 2026.

The Opportunity

This is a frontline leadership role at the centre of field service operations. You'll be the central control point for job allocation, technician scheduling, and field service performance, managing daily workflows through Baseplan and working closely with the Workshop Supervisor to keep repairs, fleet readiness, and service delivery on track. Holding clear authority over field technicians and service personnel, you'll drive accountability, discipline, and productivity, reporting directly to the Regional Service Manager.

This role is offered on a 12-month fixed term basis, with our continued growth expected to open up longer-term opportunities.

Duties & Responsibilities

• Coordinate daily field service activities, including job allocation, technician scheduling, and workload balancing

• Lead, manage and support the field service team, including staff allocation, performance management, and professional development

• Facilitate regular team meetings to maintain alignment and promote a high-performance, safety-first culture

• Maintain accurate, timely data entry in Baseplan for job status, technician allocation, and service documentation

• Manage UKG functions, including leave approvals within 24 hours and fortnightly timesheet reconciliation

• Monitor yard operations and fleet readiness, coordinating maintenance priorities with the Workshop Supervisor

• Act as the central point of contact between field teams, workshops, and management, providing timely updates and reporting

• Enforce WHS compliance across field and yard activities, including risk assessments and incident follow-up

• Identify and implement process improvements to enhance service coordination and team performance

Skills and Attributes

• Minimum 5 years' experience in a similar service coordination or field service leadership role

• Diesel Mechanic, Light Vehicle Mechanic, or Auto Electrician qualification desirable

• Strong proficiency in Baseplan (or similar service/fleet management systems)

• Solid understanding of fleet maintenance processes

• Proven people leadership skills, with the confidence to enforce policy and hold teams accountable

• Excellent organisational and time management skills, with the ability to manage competing priorities

• Strong written and verbal communication skills

• Sound understanding of WHS principles in a field service or workshop environment

Our perfect candidate

You're a decisive, hands-on leader who thrives on structure and holds your team to a high standard. You bring strong organisational skills, clear communication, and the operational discipline to keep field service running smoothly under pressure. You work closely and collaboratively with your Workshop Supervisor, hold high ethical standards, and take real ownership of your team's performance and safety.

Why Join?

We value our people, promote from within, and offer a supportive team culture with genuine opportunities for development. While this role is a 12-month fixed term arrangement, we're growing, and long-term opportunities may become available. This is a chance to take a central leadership role in field service operations for a business backed by a strong reputation for safety and reliable customer service.