Service Workshop Controller | Northside Nissan

About the Role
We are seeking an experienced and motivated Automotive Workshop Controller to join our award-winning Nissan service department. This is a leadership role responsible for coordinating workshop operations, maximising productivity, maintaining quality standards, and ensuring an exceptional customer experience.

The successful candidate will work closely with technicians, the foreman, service advisors, and management to ensure the efficient flow of work through the workshop while meeting performance, safety, and profitability targets.

What We Offer

• Fully maintained drive car and fuel allowance.
• Competitive salary package.
• Supportive and professional team environment.
• Ongoing training and career development opportunities.
• Modern workshop facilities and equipment.
• Opportunity to play a key role in a successful and growing business.

Key Responsibilities

• Plan, schedule, and allocate daily workshop jobs to technicians.
• Monitor workshop productivity, efficiency, and labour utilisation.
• Ensure all repairs and maintenance work are completed to manufacturer and company standards.
• Support technicians to achieve high levels of performance and quality.
• Liaise with service advisors regarding job progress, additional work requirements, and vehicle completion times.
• Conduct quality control checks before vehicle delivery.
• Manage workshop health, safety, and housekeeping standards.
• Monitor and achieve key performance indicators (KPIs) relating to productivity, efficiency, and customer satisfaction.
• Maintain accurate workshop records and documentation.

Skills & Experience

• Previous experience as a Workshop Controller, Senior Technician, Foreman, or similar automotive leadership role favourable.
• Excellent leadership, communication, and organisational skills.
• Ability to work effectively in a fast-paced environment.
• Commitment to delivering outstanding customer service.
• Current driver's licence.

Relevant automotive trade qualification preferred.