Hotel Operations Manager - The Capitol Hotel

About EVT: The Capitol Hotel is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers. 

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you. 

About the Role

As Operations Manager at The Capitol, you'll be the heartbeat of the hotel, the person every department turns to when things need to happen, fast. One minute you're solving a guest's problem before they've finished asking, the next you're rallying the team through a big check-in day or a full house on a Friday night.

You'll work shoulder to shoulder with the General Manager across everything from Front Office to Food & Beverage, building the commercial nous, people leadership and operational instincts that set you up for your next move. If you love variety, thrive under pressure and want a role that's genuinely building your career, not just filling a rota gap, this is where it starts.

Key Accountabilities

• Oversee day-to-day operations across Front Office, Housekeeping, F&B and Maintenance, stepping in as Manager on Duty as required.
• Lead, coach and roster a team that consistently delivers great guest experiences.
• Own the guest experience end-to-end, resolving escalations and managing VIP relationships personally.
• Ensure departments follow hotel policies, cashiering controls and health and safety standards.
• Lead crisis and incident management on shift, including reporting.
• Act as a visible brand ambassador for The Capitol and EVT.

What You’ll Bring

• Proven experience in a hotel operations or duty management role, ideally within a premium or independent hotel environment.
• A hands-on, non-hierarchical leadership style, comfortable working across every department and every level of the team.
• Strong problem-solving skills and sound judgement under pressure, particularly during guest escalations or incidents.
• Excellent communication skills and a genuine focus on guest experience and team culture.
• Working knowledge of hotel systems, cashiering procedures and health and safety practices.
• A growth mindset, always looking to learn, share knowledge and lift the capability of those around you.

How You Work

• Inclusive leader — values diverse perspectives; builds belonging.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Apply Now

Join The Capitol and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.