General Practice Receptionist

Are you bright, bubbly, and proud of delivering high‑standard, patient‑focused service?
Do you enjoy being the first point of contact for patients and take real satisfaction in creating a welcoming, efficient clinic experience?

We are a well‑established general practice with clinics in Gawler and Williamstown. We are committed to delivering high‑quality, patient‑centred care to our community and pride ourselves on maintaining a professional, respectful, and supportive environment where teamwork and accountability are highly valued.

We’re now seeking experienced, confident, and organised Medical Receptionists to join our team. This role is integral to the smooth operation of our practice and requires someone who can manage competing priorities calmly in a fast‑paced clinical setting.

As the first point of contact, you will represent our practice and play a key role in shaping every patient’s experience from the moment they call or walk through our doors.

In this role, you will:

• Provide a consistently high standard of customer service to patients and callers, demonstrating professionalism, empathy, and efficiency

• Manage appointment scheduling in line with practice protocols, optimising workflow and minimising delays

• Coordinate patient flow and support clinical staff to ensure smooth, efficient daily operations

• Undertake financial administration, including processing payments, receipting, daily balancing, and handling account enquiries

• Maintain accurate and confidential patient records in line with privacy and compliance requirements

• Communicate effectively with GPs, nurses, and administrative staff to support a cohesive, collaborative team environment

• Perform general administrative duties including Medicare batching, scanning, and correspondence management

No two days are the same. You’ll use your initiative, communication skills, and organisational ability to keep our clinics running efficiently while delivering outstanding patient care.

To be successful in this role, you will demonstrate:

• Minimum 1–2 years’ experience in a medical reception or similar healthcare setting

• Strong communication skills with a professional, calm approach under pressure

• Excellent organisational skills with the ability to prioritise and multitask effectively

• High attention to detail and accuracy in all administrative tasks

• Confidence using practice management systems and Microsoft Office (experience with Best Practice is highly regarded)

• A proactive, team‑oriented attitude with a willingness to contribute to continuous improvement

• A sound understanding of patient confidentiality, workplace health and safety, and infection control principles

• Available between 7.45am and 6pm, Monday to Friday, occasional Saturday 8.00-11.30am.

If you’re someone who genuinely enjoys helping people, takes pride in your work, and thrives in a supportive team, we’d love to meet you.

• A supportive, professional, and respectful team environment

• Opportunities for ongoing development, training, and skill enhancement

• Flexible employment options: Casual, Part‑Time, and Full‑Time positions available

• The opportunity to contribute meaningfully to patient care within a respected, community‑focused practice

Applications are to be submitted via SEEK.

Please attach your resume and a brief cover letter outlining why you’re a great fit for this role.

Please note that only shortlisted applicants will be contacted.