Front Office Coordinator

Front Office Coordinator | Full-Time

Join a Team Where You'll Be Valued, Supported & Inspired

📍 Duncraig, Perth WA
🦷 Duncraig Dental Care
💰 Competitive Salary Based on Experience
🕒 Full-Time | Monday – Friday | No Weekends

Looking for more than just another reception job?

The right workplace changes everything.

We're looking for someone who wants to find their long-term work home—a place where you'll feel valued, supported, challenged, and genuinely enjoy coming to work each day.

At Duncraig Dental Care, our Front Office Coordinators are so much more than receptionists. They are the heart of our practice, creating exceptional first impressions, building lasting relationships with our patients, and helping every person who walks through our doors feel welcomed, cared for and confident in their choice of dental practice.

If you're passionate about helping people, take pride in your work, and love being part of a supportive team that genuinely cares about one another, we'd love to meet you.

About Duncraig Dental Care

Duncraig Dental Care is a modern, family-owned, fully digital dental practice with one simple mission:

To positively impact lives through exceptional dental care.

For over 20 years, we've built a reputation for outstanding patient care, exceptional clinical standards, and a culture where people genuinely enjoy coming to work.

We believe exceptional patient experiences begin the moment someone contacts our practice. That's why our Front Office Coordinators play such an important role in everything we do.

We celebrate each other's successes, support one another through the busy days, invest in ongoing learning, and strive to create a workplace where every team member feels valued, respected and appreciated.

Why You'll Love Working With Us

• No weekends

• Competitive salary based on experience

• Modern, fully digital practice with advanced technology

• Ongoing mentoring, training and professional development

• Structured onboarding and support to help you succeed

• Supportive leadership who genuinely care about your success

• A positive, collaborative team culture where everyone works together

• A workplace where people genuinely enjoy coming to work

• Opportunities for long-term career growth within the practice

About the Role

As our Front Office Coordinator, you'll play a key role in ensuring every patient receives an exceptional experience from their very first phone call through to the completion of their appointment.

Your responsibilities will include:

• Greeting patients with warmth, professionalism and genuine care

• Answering phone enquiries and assisting patients with confidence and empathy

• Scheduling appointments and managing the appointment book efficiently

• Managing patient records and maintaining accurate information

• Processing payments and health fund claims

• Communicating with patients regarding appointments and follow-up care

• Supporting the clinical team to ensure the day runs smoothly

• Assisting with administrative tasks and maintaining an organised reception area

• Delivering outstanding customer service at every patient interaction

You'll Fit In Well If You...

• Love helping people feel welcomed, comfortable and cared for

• Take pride in doing the little things well

• Enjoy working in a fast-paced environment

• Have a calm, caring and professional manner

• Are reliable, organised and proactive

• Have excellent communication and interpersonal skills

• Enjoy learning and continually growing your skills

• Love being part of a positive team where everyone supports each other

• Take ownership of your role and always look for ways to improve the patient experience

Experience

We're looking for someone with:

• Previous experience as a Dental Front Office Coordinator or Dental Receptionist

• Experience using Dental4Windows (D4W) is highly desirable

• A strong background in customer service with a genuine passion for helping people

• Excellent communication and organisational skills

• The ability to multitask and remain calm in a busy environment

• A positive, proactive attitude and a willingness to learn

While previous dental reception experience is preferred, we're ultimately looking for someone with the right attitude, professionalism and commitment to delivering exceptional patient care.

Why This Role Is Different

We're not simply looking for someone to answer phones and book appointments.

We're looking for someone who wants to become an integral part of our team—someone who genuinely cares about people and wants to help create an exceptional experience for every patient who visits our practice.

If you're looking for a workplace where you'll be respected, supported, challenged and given every opportunity to succeed, we'd love to hear from you.

If this sounds like the opportunity you've been looking for, click "Apply Now." We can't wait to meet you and welcome the next exceptional member of the Duncraig Dental Care team.