Support Services Technician

Help Customers Get the Most from Industry-Leading Positioning & Automation Technology

At Aptella, we deliver intelligent positioning, automation, machine control, and geospatial technology solutions that improve productivity, safety, and performance across construction, mining, surveying, and infrastructure industries.

We are seeking a customer-focused and technically minded Support Services Technician to join our team, helping customers maximise the value of their technology through expert support, training, and technical guidance.

This is a dynamic customer support role where you'll become a trusted technical expert for customers using Aptella's industry-leading solutions.

Working closely with customers, field teams, and technical specialists, you'll provide remote, phone-based, and onsite support across a range of technologies including machine control, positioning, geospatial, and automation solutions.

No two days are the same. One day you could be troubleshooting a technical issue, the next delivering customer training, supporting a major infrastructure project, or helping implement a new technology solution.

• Provide technical support and troubleshooting across Aptella's technology portfolio

• Diagnose and resolve customer issues via phone, email, remote access, and onsite support

• Deliver customer training on machine control, geospatial, and positioning solutions

• Manage support cases and ensure customers receive timely and effective assistance

• Assist customers with technology adoption, workflows, and best-practice recommendations

• Support site installations, infrastructure setup, commissioning, and system configuration activities when required

• Document technical issues and provide feedback to product and engineering teams

• Build strong customer relationships through professional, responsive, and solution-focused service

• Assist with testing, evaluation, and continuous improvement of new and existing products

• Support industry events, customer demonstrations, and technology showcases

You are a natural problem solver who enjoys helping customers, learning new technologies, and delivering outstanding service.

You bring:

• Experience in a technical support, customer service, field service, or troubleshooting environment

• Strong communication and relationship-building skills

• Excellent problem-solving and analytical thinking capability

• Strong organisational skills and attention to detail

• Confidence working independently and managing competing priorities

• Experience using CRM, service management, or enterprise software systems

• A proactive, customer-focused mindset and willingness to learn

Experience with surveying, machine control, geospatial technology, positioning systems, auto electrical systems, engineering, construction technology, or related industries will be highly regarded.

Join a growing and innovation-led business working with some of the most advanced positioning and automation technologies available today.

• Flare discounts and wellbeing benefits

• Discounted gym memberships and health insurance

• Career development and technical training opportunities

• Exposure to industry-leading technology and global innovation partners

• Flexible working arrangements

• Supportive and high-performing team culture

• Opportunities to work with customers across construction, mining, surveying, and infrastructure industries

This is an exciting opportunity to build your technical career with an industry-leading technology business.

You'll become a trusted advisor to customers, develop expertise across a broad range of innovative technologies, and play a key role in helping organisations improve productivity, safety, and project outcomes.

If you enjoy solving problems, working with technology, and delivering exceptional customer experiences, we'd love to hear from you.

Local applicants only

No recruitment agencies please