Document Testing & Automation Specialist

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

We are seeking an experienced Document Testing & Automation Specialist to ensure the quality, accuracy, and reliability of customer communications delivered through the Smart Communications (SmartCOMMs) platform. This role focuses on developing and maintaining automated testing solutions, validating communications across multiple channels, and driving quality engineering best practices.

The successful candidate will contribute to automation modernisation initiatives, leverage AI-enabled testing capabilities, and collaborate closely with cross-functional teams to deliver high-quality customer communication outcomes.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Design, develop, and maintain automated testing frameworks and solutions to improve product quality, efficiency, and release confidence.
• Execute functional, integration, regression, API, and end-to-end testing to validate complex business processes and customer communications.
• Validate XML/JSON data, troubleshoot test failures, analyse results, and support root cause investigation and defect resolution.
• Collaborate with Business Analysts, Developers, Product Owners, and stakeholders to ensure solutions meet business, regulatory, and customer requirements.
• Contribute to test planning, risk assessments, release readiness activities, and continuous improvement initiatives across Agile delivery teams.
• Drive quality engineering best practices, automation innovation, AI-enabled testing, and mentor junior QA team members.

What You'll Bring

• Strong hands-on experience with BDD/Cucumber-based automation frameworks.
• Strong programming experience in TypeScript, JavaScript, or Java.
• Proven experience developing, maintaining, and enhancing automation frameworks.
• Solid understanding of Git, source control practices, branching strategies, and CI/CD pipelines.
• Experience with API testing, REST services, and service integration validation.
• Strong knowledge of XML, JSON, and data validation techniques.
• Experience using Jira, Xray, or similar test management and defect tracking tools.
• Strong understanding of Agile delivery methodologies and modern quality engineering practices.
• Knowledge of Smart Communications (SmartCOMMs) or similar customer communication management platforms, nice to have.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 6 September 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.