Service Coordinator

About Us

Encaba is seeking an organised and motivated Service Coordinator to join our dedicated team in Winnellie. We are known for our high-quality project delivery, specialising in industrial control and automation turnkey solutions. From local design and engineering to full systems integration, we pride ourselves on supporting our clients throughout the project lifecycle and beyond, thanks to our exceptional engineering and service teams. Encaba fosters an enjoyable and inclusive work environment that prioritises teamwork and career growth.

Job Description

As a Service Coordinator at Encaba, you will be responsible for coordinating our field service operations, ensuring technicians, clients and suppliers are working together to deliver outstanding service. You will manage job scheduling, customer communication, purchasing, documentation and job close-out while supporting the Service Manager with the day-to-day running of the service department.

You will work closely with our team of engineers, electricians and automation technicians to ensure maintenance, breakdowns and project work are delivered safely, efficiently and to the highest standards. We value a strong commitment to customer service, organisation, teamwork, and continuous improvement, as they help us maintain our reputation for client satisfaction and service excellence.

What We Offer

• Competitive salary based on experience

• Full-time, stable employment

• Mobile phone and laptop

• A supportive and collaborative team culture with regular staff events, including monthly EOM outings and bi-annual bonus opportunities

• Career development with exposure to diverse projects and ongoing training

Key Traits We Value

• Reliability and strong organisational skills

• Excellent communication and customer service

• High attention to detail and pride in your work

• Strong problem-solving abilities

• Ability to work independently and collaboratively within a team

• Commitment to continuous improvement

Essential Skills and Qualifications

• Previous experience in a Service Coordinator, Scheduler or Administration role

• Strong organisational and time management skills

• Excellent communication and customer service skills

• Proficiency with Microsoft Office and computer systems

• Ability to manage multiple priorities in a fast-paced environment

• Current Australian driver's licence

Highly Desirable Skills

• Experience in an electrical, industrial or trade environment

• Experience using service management or scheduling software

• Purchasing or procurement experience

• Knowledge of industrial maintenance or automation services

Benefits of Joining Encaba

This is a long-term role with growth opportunities for motivated candidates. You will work alongside experienced engineers, electricians and automation technicians who excel in their fields and value teamwork, knowledge sharing and continuous improvement. If you are passionate about customer service and enjoy working in a fast-paced environment, we encourage you to apply.