Governance & Capability Lead

Next Green Group and Next Business Energy are seeking a motivated and proactive Governance & Capability Lead to support the continued growth and maturity of the Group.
Reporting directly to the Head of Regulation, Risk & Compliance, this role will work across all areas of the business to help improve the way we work, build capability across teams, and support the delivery of key business initiatives.
The role is ideally suited to someone with experience in training, process documentation, procedure development, and operational improvement, ideally within the energy, utilities, or broader regulated services sector.
This is an excellent opportunity for someone looking to broaden their experience beyond traditional training, quality, operations, or process role. Given the broad scope of the Regulation, Risk & Compliance function, the successful candidate will gain exposure to governance, compliance, risk, customer outcomes, business improvement, transformation initiatives, and regulatory activities across the organisation.
Key Responsibilities
Governance & Business ImprovementWork with teams across the business to identify opportunities to improve processes and ways of working.Develop and maintain procedures, work instructions, knowledge articles and operational guidance materials.Assist with the implementation and continuous improvement of governance, risk and compliance frameworks.Support consistent and scalable business practices across the organisation.Contribute to improvement initiatives arising from reviews, incidents, complaints and business change activities.
Training & Capability DevelopmentDevelop and maintain training materials, learning resources and capability programs.Support the delivery of training sessions, workshops and awareness activities.Assist with onboarding programs and role-based learning pathways.Help identify training needs and opportunities to improve employee capability.Promote a culture of continuous learning, accountability, and operational excellence.
Transformation & ChangeSupport business improvement and transformation initiatives across the organisation.Assist with system implementation projects and process improvement activities.Support stakeholder engagement, change adoption and capability uplift.Ensure procedures, training materials and operational controls remain aligned with business and system changes.
Regulatory, Risk & Compliance SupportAssist the Head of Regulation, Risk & Compliance with governance, risk, and compliance initiatives.Support complaints, incidents, investigations, and continuous improvement activities.Assist with reporting, evidence gathering, and governance documentation.Support the ongoing development and maintenance of the Regulatory Compliance Management System.
About YouYou are practical, organised, and enjoy helping people succeed.You have experience developing training materials, documenting business processes and procedures, and supporting teams to adopt new ways of working. Experience within the energy, utilities or a regulated industry environment will be highly regarded.You are curious about how businesses operate and enjoy finding opportunities to improve processes, build capability and contribute to positive business outcomes.You are comfortable working with a variety of stakeholders, can manage competing priorities and are motivated by the opportunity to learn, grow, and make a genuine impact.
ExperienceExperience in one or more of the following areas will be highly regarded:Energy retail, utilities, or other regulated industries (essential)Learning, development, and training (essential)Process documentation and procedure writing (essential)Business improvementOperations, quality assurance, or customer serviceGovernance, risk, or compliance (essential)Project delivery or transformation initiatives
Why Join UsThis role offers the opportunity to build a broad and valuable skill set while working across governance, compliance, risk, capability development, customer outcomes, and business transformation initiatives.
Working directly with the Head of Regulation, Risk & Compliance, you will gain exposure to senior leaders and a wide range of business functions, providing excellent opportunities for professional growth and career development.
The role would suit someone who enjoys training, process improvement and helping teams work more effectively, and who is looking to grow their career within a dynamic energy business.
What We OfferOpportunities for career progression and growth within the business.Access to training, education, and professional development programs.Exposure to a broad range of business functions, projects, and strategic initiatives.Employee Assistance Program to support health and wellbeing.Employee energy discounts.Mobile phone subsidy or allowance, where applicable.Gym or wellbeing subsidies, where applicable.The opportunity to contribute to meaningful change in a growing energy business.