Drop Zone Manager - Skydive Australia - Cairns

Who we are

Skydive Australia is part of Experience Co (ASX: EXP), an ASX listed adventure tourism company operating across Australia and New Zealand. Since 1998, we’ve grown from a single aircraft to multiple drop zones nationwide, delivering high adrenaline experiences in some of the most iconic locations in the country.

Starting out with just one single-engine aircraft in 1998, we have grown rapidly to be where we are today. Increasing heart rates and creating incredible exhilarating experiences is what we aim to do!

The role

As Drop Zone Manager - Cairns, you will be accountable for the end to end performance of one of our premier skydiving locations, overseeing its people, operations, customer experience, and financial outcomes.

You will lead a high performing team, ensuring the smooth and safe running of daily operations while driving strong commercial and customer results. Working closely with the Chief Instructor and support teams, you will play a key leadership role in maintaining operational excellence and delivering an exceptional guest experience.

This role requires a leader who is confident making decisions in a fast paced, safety critical environment and who can balance operational demands with commercial performance.

What success looks like

In this role, you will:

• Deliver strong site performance, including revenue growth, profitability, cost control, and labour efficiency

• Lead a high performing team that operates with accountability, consistency, and pride in delivery

• Ensure a consistently high standard of customer experience that supports repeat business and reputation growth

• Maintain a safe, compliant, and well executed operation at all times

• Make timely and effective operational decisions in a fast paced, safety critical environment

• Identify and implement practical improvements that enhance efficiency and commercial performance

• Build strong local relationships that support awareness, bookings, and community engagement

• Develop capability across the team through ongoing coaching and support

About you

You are a commercially minded leader who thrives on accountability and results. You’re comfortable taking ownership of outcomes and leading teams in dynamic operational environments.

You bring:

• Formal qualification in Business, Operations Management, or a related discipline

• Proven leadership experience in a fast paced operational environment

• Strong commercial capability with an understanding of revenue drivers, cost control, and labour management

• Experience managing rosters, workforce planning, and operational teams

• Sound judgement and confidence making decisions under pressure

• A natural customer first approach balanced with commercial thinking

• The ability to coach, develop, and hold people accountable to performance standards

• A strong commitment to safety, compliance, and operational discipline

• Experience in tourism, aviation, hospitality, or other high volume environments (highly regarded)

Why join us

You’ll step into a role with genuine autonomy, accountability, and impact.

We offer:

• Competitive salary package

• Flexible work arrangements supporting work life balance

• Generous employee discounts across Experience Co brands for you and your family

• Ongoing development and career progression within a growing ASX listed business

• A unique opportunity to lead in one of the most exciting industries in Australia and New Zealand

• A strong safety first culture where performance and people matter equally

If you’re ready to take responsibility for leading and growing a premier drop zone, across its people, customer experience, safety, financial performance, and delivering bucket-list experiences, we’d love to hear from you!

Apply now and escape the ordinary.