Customer Care Consultant

About the Company 
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air. 

The Opportunity 
We’re looking for an experienced and customer-focused professional to join our friendly and energetic Customer Care team. This 12-month contract role offers the chance to become a permanent part of the business for the right candidate. 

Based at our Regents Park head office, you’ll deliver best-in-class service to our B2B customers while working closely with Sales, Logistics, and 3PL teams to ensure orders are fulfilled on time and to the highest standard. 

What You’ll Be Doing 

• Managing the full quote-to-cash order process. 
• Delivering exceptional service to our B2B customers via phone and email. 
• Proactively tracking and managing orders to ensure on-time fulfilment. 
• Handling customer cases from initial enquiry through to resolution. 
• Collaborating with Sales, Supply Chain, and 3PL partners to expedite customer needs. 

What We’re Looking For 

• Full Australian working rights (essential). 
• At least 3 years’ experience in B2B customer service. 
• Proficiency with ERP systems (Business Central experience highly regarded). 
• Understanding of supply chain, warehouse, and logistics processes. 
• Strong problem-solving, multitasking, and time management skills. 
• Excellent communication, conflict resolution, and complaint management abilities. 

Why Join MHIAA? 

• Ongoing learning and development opportunities to support your career growth. 
• Access to Perkbox – discounts at ANZ retailers. 
• Hybrid working options for better work-life balance. 
• Access to our Employee Assistance Program (EAP). 
• A collaborative, supportive culture that values inclusion and innovation. 

At MHIAA, we are committed to creating an inclusive, safe, and supportive workplace. As a global leader in air-conditioning, we pride ourselves on innovation, customer focus, and empowering our people to succeed. 

Next Steps: 
If you're ready to take the next step in your sales career and want to be part of a company that truly values its people, apply now and let’s talk! 

Please note: the successful candidate will be required to undergo relevant background checks, which may include a National Police Check, VEVO Check, and professional references. 

Learn more about us at www.mhiaa.com.au