Administration & Reception

Skills Institute Australia (SIA) is an expanding RTO, which provides high quality training and services to students in business, hospitality, English, automotive and construction courses.

SIA is looking for a suitable Full-time Administrative assistant for our Perth campus.

The Role

We are seeking a warm, organized, and proactive Admin Allrounder with a passion for helping students succeed to join our team at the SIA Perth Campus.

In this role, your primary focus (approx. 70%) will be providing end-to-end student support—serving as the first point of contact for student inquiries, onboarding, orientation, and wellbeing support. Your secondary focus (approx. 30%) will involve general campus administration, front desk coverage, and supporting day-to-day campus coordination.

The Person

The successful applicant will have experience in student services and/or working in a busy administration team.

He/she will be an enthusiastic team player, willing to learn and will have a high attention to detail.

Skills Institute Australia values diversity and inclusion.

Duties

1. Student Support & Services

(Primary Focus – ~70%)

• Student Onboarding & Orientation: Assist in planning and delivering new student orientations, campus tours, and welcome packs.
• First Contact & Inquiry Resolution: Act as the primary point of contact for student inquiries regarding courses, timetables, policies, forms, and general campus life.
• Student Welfare & Engagement: Provide supportive non-academic guidance to students, assist with welfare inquiries, and refer students to specialized support services when needed.
• Student Records & Attendance: Maintain accurate student records in the Student Management System (SMS), assist with attendance tracking, and issue official documentation (transfers, letters of enrollment, student cards).
• Communication: Draft and distribute routine student announcements, newsletters, and policy updates across campus communication channels.

2. General Campus Administration & Front Desk

(Secondary Focus – ~30%)

• Reception & Front Desk Management: Manage the front desk workflow, welcoming visitors, students, and external stakeholders with high professionalism.
• General Administrative Support: Assist the Campus Manager and academic staff with filing, document preparation, meeting logistics, and routine admin tasks.
• Campus Operations Support: Help manage classroom room bookings, track office/classroom stationery inventory, and report facility maintenance issues.
• Event Assistance: Help organize campus cultural events, graduation ceremonies, workshops, and student activities.

Selection Criteria

• Experience: 2+ years in a customer service, student support, or administrative office role (prior experience in an RTO, VET, or Higher Education setting is highly regarded).
• Education: Qualifications in Business Administration, Customer Service, Education, or relevant equivalent experience.
• Communication Skills: Exceptional verbal and written English communication skills; empathetic, patient, and approachable demeanor.
• Tech Proficiency: Confident with Microsoft Office 365 (Word, Excel, Outlook, Teams) and experience using Student Management Systems (SMS) or CRM software.
• Attributes: High organization, strong problem-solving skills, and the ability to connect with students from diverse cultural backgrounds.

Required documents

The successful candidate will be required to submit the following documents:

• Up-to-date resume
• Evidence of Australian work rights
• Police clearance

Job Type: Full-time

Pay: $53,000.00 – $55,000.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person