Customer Service Officer

At a Glance

Work type: 21 hour (3 days) part-time term contract. 
Salary: From $81,327.89 (pro-rata) + 12% superannuation
Employment Type: 3-month term contract, up to January 2027. 
Closing date: 9pm, Sunday 23 August 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role
This position is responsible for delivering high quality day to day customer experience services, plans and programs, and using every customer interaction as an opportunity to build positive connections with the City of Parramatta.

In this role you will: 

• Deliver exceptional customer experiences by applying PHIVE customer service competencies and creating positive, memorable interactions. 
• Efficiently manage customer enquiries and transactions across online and face-to-face channels. 
• Educate and support customers to use online services, promoting digital channel adoption. 
• Provide accurate information and handle payments securely in line with Council policies and procedures. 
• Resolve complaints professionally and follow processes, contributing to safe, compliant, and effective service deliver

What’s on offer

We are offering a 21 hour (3 days) part-time term contract, up to January 2027, with a competitive remuneration package from $81,327.89 (pro-rata) + 12% superannuation.
 

The candidate must be open to working weekends when required. 

Your employee experience with City of Parramatta includes: 

• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
• Growth: Learning and development programs, leadership pathways, free LinkedIn Learning 

About you

The successful candidate is someone who has:

• Operational, community or retail customer service experience, with a proven track record of achieving objectives. 
• Experience in processing a variety of payments. 
• Demonstrable understanding of the relevant legislative and regulatory requirements applicable to the designated area and the ability to practically apply this knowledge. 
• Computer literacy through accurate data entry, recording of information and experience with a variety of software applications.

To be considered for this role, you must meet the essential requirements in the Position Description, including:
 

Qualifications/Licences: 

• Tertiary qualification in customer service, administration, business or a related discipline

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work. 

Further details about this role can be found in the Position Description. 

For a confidential discussion, please contact the Recruitment Team via ••••@cityofparramatta.nsw.gov.au.

How to apply

Applications must be submitted online by 9pm, Sunday 23 August 2026 Applications submitted by other means will not be accepted.

Please upload:

• Current resume and cover letter addressing the Position Description, and confirming your availabilities. 

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

This position requires the preferred candidate to undergo the below pre-employment compliance checks:

• Criminal history check:  A criminal history does not necessarily disqualify a prospective candidate from selection. 

The City of Parramatta supports a drug and alcohol‑free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact ••••@cityofparramatta.nsw.gov.au for a confidential discussion.

Eligibility: 
Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.