Risk Services Officer

About the role

The Risk Services Officer is a phone-based role responsible for delivering high quality, front-line service through in-depth knowledge of risk products and services. The position contributes to Capricorn Risk's business growth objectives by providing accurate domestic quotes, processing changes to existing member protections, and offering administrative support to both members and internal stakeholders.

Key responsibilities

• Provide personal protection quotes for members

• Work within the Risk Services Call Centre

• Generate certificate of currency for members

• Process adjustments to member protections and endorsements

• Process memberships

• Manage a high-volume inbox with competing priorities to ensure customer expectations are met

• Proactively identify opportunities to collaborate with the Risk Sales team to resolve issues

About you

• Strong knowledge of Microsoft Office Suite

• Experience in a Call Centre

• Excellent communication and interpersonal skills, including active listening

• Proven problem-solving abilities and a proactive approach

• Excellent time management and the ability to prioritise effectively

• Ability to handle escalated customer inquiries effectively

• Strong attention to detail and commitment to accuracy

• Ability to work collaboratively within a team

• Previous experience in a customer service related role

• Must have experience in a highly dynamic call centre

About us

Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

Benefits

• Work flexibility with rostered shift hours and a hybrid model of three days from home and two days in the office, with flexibility subject to business needs

• Development opportunities and training to support your growth

• Paid parental leave supporting both parents' leave and their transition back to work

• Social events including virtual and face-to-face activities

• Reward and recognition program

• Wellness program

• Additional leave purchase