IT Support Officer

Position title: Information Technology Support Officer

Position number: 20038169

About the role:

An opportunity exists for a Fixed-Term, VPS3 IT Support Officer located within Northwest Metro Region, Business Services Division at the Victoria Police Centre. The position is integral to ensuring all Northwest Metro Region ITC requirements are fully functional to meet operational requirements. The role requires an individual who can adapt to changing environments, is experienced with agile practices, and has experience managing competing priorities to deliver timely and fit-for-purpose outcomes.

Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

Your duties will include:

• Diagnose and problem solve information technology solutions (hardware and contemporary software) and provide service, guidance, and advice on a range of IT and Audio-Visual Equipment issues to members of North West Metro Region.
• Maintain and develop local IT applications including computerised records and systems, incorporating portable and attractive items, data management, data service tasks and archiving.
• Apply appropriate processes and guidelines for IT and Audio-Visual systems, security, data management, system development and local application development and ensure compliance with same throughout the Region.
• Undertake IT software and hardware inventory maintenance, general data processing and maintenance of office equipment and software.
• Attend to telephone enquiries and providing IT guidance when required.
• Research and Data Collection.
• Undertake duties as directed by the IT Co-ordinator.
• Develop and maintain appropriate record systems to provide advice on hardware trends, replacement and redundancy projection, and budget implications for future IT requirements.

As the successful applicant, you will have:

• Demonstrated ability to problem solve and diagnose IT and audio visual requests with knowledge of a range of PC systems including network and server administration, hardware, and software packages.
• Knowledge and/or experience in data management, data modelling and interpretation methodologies.
• Well developed written, oral and interpersonal skills to successfully assist in the translation of technical information to a range of non-technical managers and staff.
• Demonstrated ability to accurately maintain computer and manual information systems.
• Ability to work successfully and effectively in a team environment and to work with minimal supervision.
• Well developed communication and interpersonal skills.

Requirements and relevant information:

• One Fixed term part time (0.6 FTE) position available; required Wednesday, Thursday and Friday until 9 July 2027.
• Position is located at Regional Business Service Division, Victoria Police Centre, 311 Spencer Street, Docklands. While this position will have a nominated usual place of work, the position may be required to work at other locations, in accordance with the provisions of the relevant Victorian Public Service Agreement.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or Visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflect, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police

Your application must include:

• Resume and cover letter (no more than 2 pages) outlining your experience and skills for the advertised role.

Applications close midnight, Monday, 12 August 2026

Please Note: All applications to be submitted through the following platform: Victorian Government careers website (Careers.Vic). Applications will not be accepted via other platforms or email.

For further information please contact:  Andrew Wilson on (03) 8335 6*** / 0459 802 *** or email *************@police.vic.gov.au  

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact us via email NWMETRO-Business ***********@police.vic.gov.au or on (03) 8335 6***.

About Us:

Victoria Police have a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people.  We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

If after reading this, you are not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We are passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps