Charity Fundraising - Senior Client Account Manager

Company Description
GiveTel is a specialist tele-fundraising company established in 2011 to bring a fresh, quality-focused approach to charity fundraising in the Australian market. The organization partners with a range of charities to deliver successful, supporter-centered tele-fundraising campaigns. GiveTel’s philosophy is to provide the highest quality interactions, whether engaging with supporters, collaborating with colleagues, or working alongside clients. By consistently focusing on quality and client service, GiveTel aims to achieve the best possible fundraising outcomes and long-term supporter relationships.
Role Description
The Charity Fundraising – Client Account Manager is a full-time, on-site role based in Sydney, NSW. This position is responsible for managing day-to-day relationships with charity clients, serving as the primary point of contact and ensuring campaigns are delivered on time, on budget, and to a high quality standard. The role includes coordinating tele-fundraising campaigns from planning through to execution, preparing campaign briefs, monitoring performance, and providing regular reports and insights to clients. The Client Account Manager will work closely with internal teams such as operations, call center supervisors, and data/analytics to optimize campaign results and supporter experience. This role also involves identifying opportunities to improve fundraising strategies, supporting new business proposals, and contributing to the continuous enhancement of GiveTel’s services.
QualificationsExperience in charity fundraising, either agency or client-side. Tele-fundraising/telemarketing experience would be ideal.Strong relationship-building and stakeholder management skills, with the ability to communicate clearly and professionally with charity partners and internal teams.Proficiency in campaign coordination and project management, including planning, scheduling, and managing multiple campaigns or projects simultaneously.Comfort working with data and reporting tools, including basic analysis of campaign performance and preparation of client-facing reports and presentations.Excellent written and verbal communication skills, with attention to detail and the ability to present information in a clear, concise manner.Demonstrated problem-solving skills, initiative, and the ability to work both independently and collaboratively in a fast-paced environment.Understanding of or interest in charity fundraising, supporter engagement, and tele-fundraising best practices.Relevant tertiary qualification in business, communications, marketing, or a related field, or equivalent professional experience.Competence in standard Microsoft office software.Commitment to ethical fundraising, respect for supporters, and alignment with GiveTel’s quality-driven values.