Case Management Specialist

Case Management Specialist/ Advisor

Summary: Provide workers compensation advice to stakeholders such as workers, employers and providers. Take ownership of a claim from initial lodgement through to service delivery and closure.  

 Location: Wollongong 

• 12 months fixed-term role as a Case Management Specialist or Advisor with icare
• Hybrid working environment in Wollongong
• Offering starting salary of $87,199 and 102,936 

 About the Role

12 Month Fixed Term - The purpose of the role is to assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery. Candidates may also be considered for claims advisor roles in a competitive interview process.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Case Management Specialist/ Claims Advisor you will:

• Develop strong customer relationships and provide a high level of customer service to all parties including workers, employers, providers, stakeholders, families and support networks.
• Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.
• Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses.
• Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts.
• Assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
• Facilitate active participation of the injured worker and their employer in any return to work and recovery planning.
• Ensure case management is in accordance with legislation and compliance guidelines.
• Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
• Identify and contribute to processes and practices for continuous improvement opportunities.
• Act as a point of guidance, when required, to the Claims Officers when dealing with complex cases.

 Skills & Experience

• 3 + years’ experience in personal injury, life insurance or workers compensation working on complex cases.
• Understanding of the legislation and regulatory framework relevant to Workers Insurance.
• Candidates may also be considered for claims advisor roles in a competitive interview process.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve.  Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.