Trainer/Supervisor Retrieval Services

Job Description
Agency Department of Health Work unit Alice Springs Hospital - Patient Services
Job title Trainer/Supervisor Retrieval Services Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $93,674 - $98,332 Location Alice Springs
Position number 43659 RTF 354347 Closing 02/09/2026
Contact Officer Anouska Short, Patient Services Manager on 08 8951 7676 or anouska.short@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354347

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary objective
Train and Supervise Retrieval Officers while maintaining the integrity of patient records and providing essential
administrative support services to the public either directly or indirectly.

Key duties and responsibilities
1. Provide training, support and mentoring to ensure the availability of a trained administrative workforce for front-line

Patient Services functions.
2. Act as the primary contact point for the daily operations of the Retrieval Unit across ASH.
3. Cultivate a culture synergy across Patient Services.
4. Participate in recruitment selection, rostering, training and performance management for the Retrieval Unit.
5. Follow defined service quality standards, work health and safety policies and procedures relating to the work being

undertaken in order to ensure high quality, safe services and workplaces.
6. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.
7. Superior relationship building skills with a proven ability to achieve outcomes while encouraging staff to meet

operational requirements and outcomes.

Selection criteria
Essential
1. Proven administrative abilities in a corporate, commercial, health facility or similar.
2. Demonstrated ability to effectively manage staff within a team environment while exercise initiative and sound

judgement in solving day to day operational issues, including roster management, staff education and training.
3. Proven computer skills within a Windows environment.
4. Demonstrated effective oral and written communications skills which facilitate effective communication with various

stakeholders.
5. Experience applying sound judgement, initiative, analytical skills and decision making.
6. Demonstrate the ability to develop and maintain positive working relationships with clinical groups supported by Patient

Services.
7. Plan, develop, monitor and implement training programs which ensure a multi-skilled work force is available to work

across Patient Services functions.

Desirable
1. Relevant certificate in administration training and assessment or significant progress towards qualification in a relevant

field(s).

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements.