Client Experience Administrator – Health & Fitness Clinics | Intense Health

Applecross, Perth WA -on site role
🕒 Full-time hours (casual to start, steady hours, potential for permanent)
Availability required: shifts won’t change steady hours as per below requirement- all the hours below in availability is a MUST

• Mon 8am–5pm (½ hr break)

• Tue–Thu 9am–5pm (½ hr break)

• Fri 9am–4:30pm (½ hr break)

• Sat 10am–12pm

Intense Health is revolutionising the fitness industry, helping clients achieve life-changing results through our innovative, science-backed approach to training and nutrition. We operate six high-performance clinics across Perth and are now seeking a highly organised and detail-focused Client Support Administrator to keep operations running seamlessly.

This role suits someone who loves structure, thrives in routine, and enjoys working through clear processes with speed and accuracy. You will:

• Manage client bookings across six clinic locations 📅

• Update and maintain client records with precision

• Schedule appointments and send reminders

• Answer calls and enquiries with professionalism ☎️

• Provide general admin support and routine tasks

• Superb organisational skills – you love systems and checklists

• Fast & efficient – you get tasks done quickly without losing accuracy ⚡

• Cool under pressure – calm, focused, and reliable under workload

• Structured & process-driven – thrive in predictable, well-defined workflows

• Clear communicator – strong written & verbal skills

• Coachable & open to feedback – you welcome constructive feedback, take ownership of mistakes, and continuously look for ways to improve.

• Solutions-focused – when challenges arise, you enjoy finding practical solutions, following through on commitments, and taking pride in getting things right the first time.

• Tech-savvy – Microsoft Office, CRM, scheduling tools 💻

• At least 3 years’ experience in admin or customer service

👉 Previous experience in call centres, medical reception, legal/accounting admin, real estate, or other structured client service environments will be highly regarded.

• Be valued for your efficiency and attention to detail 🌟

• Stable, steady workflow with clear processes in place

• Long-term career growth – we invest heavily in developing our people, with opportunities to take on greater responsibility as the business continues to grow.

• Opportunity to transition into permanent employment

If this sounds like you, we’d love to hear from you! 🚀

Please send your resume and cover letter outlining:

• Your admin or customer service experience

• How your skills and personality align with this position

• What you are looking to achieve in the next three years

• If currently employed, how much notice you need to provide

📌 Additionally, please complete this DISC personality test and attach your results: “Please complete the [personality test] and include your results with your application.
You can attach screenshots of the first results page (showing your profile/chart) or provide a shareable results link that opens directly to your results overview.
Please note: screenshots of the written explanations only are not sufficient.”
👉 https://www.123test.com/disc-personality-test/

Join us and be part of a team that’s revolutionizing fitness and health!

Get involved - click the Apply button to submit your resume and cover letter addressing your suitability for the role. All applicants must apply via SEEK, no phone calls or emails will be accepted.