Service Receptionist

Are you passionate about delivering exceptional customer service? Join Mercedes-Benz as a Service Receptionist and become the welcoming face of one of the world's most prestigious automotive brands.

As part of Peter Warren Automotive, one of Australia's largest and most respected automotive dealer groups, you'll play a key role in creating an outstanding customer experience while supporting our busy Service Department.

As a Service Receptionist, you'll be the first point of contact for customers visiting or contacting our dealership. You'll provide exceptional service, coordinate appointments, support the service team with administration, and ensure every customer interaction reflects the premium Mercedes-Benz experience.

Key Responsibilities

• Welcome customers and manage front-of-house enquiries.
• Schedule service bookings and coordinate workshop appointments.
• Answer incoming calls and direct enquiries professionally.
• Assist with customer check-in and vehicle collection processes.
• Maintain accurate customer records and service documentation.
• Support the Service Advisors and wider service team with administration.
• Process payments and maintain a professional reception area.

You'll be a friendly, organised professional who enjoys working in a fast-paced customer service environment.

You'll Bring

• Experience in reception, administration or customer service.
• Outstanding communication and interpersonal skills.
• Strong organisational skills with excellent attention to detail.
• Confidence using Microsoft Office and computer systems.
• Professional presentation and a customer-first attitude.
• Ability to multitask and work well under pressure.

Peter Warren Automotive is one of Australia's largest automotive dealer groups, representing some of the world's leading vehicle brands. With over 65 years of industry experience, we're committed to delivering exceptional customer service while providing rewarding careers, ongoing development and genuine opportunities for progression.

• Competitive remuneration and employee benefits.
• Ongoing training and career development opportunities.
• Exclusive staff discounts and wellbeing programs.
• Paid parental leave and Employee Assistance Program (EAP).
• Modern dealership facilities and supportive team culture.
• The opportunity to represent the prestigious Mercedes-Benz brand.

If you enjoy providing premium customer service and want to build your career with Mercedes-Benz, we'd love to hear from you.

Apply now and become part of the Mercedes-Benz team with Peter Warren Automotive.