Service Department Manager - Electrical & Mechanical

This successful, mature family owned business based in the Goulburn Valley in Victoria is a market leader in the design, manufacture and supply of innovative packaging and palletising machinery to the fresh produce sector. Their advanced automation solutions and technical innovation continue to drive exciting growth across their product range and services. They operate nationally.

Role Objectives:

• Apply broad expertise across Electrical and Mechanical disciplines to deliver outstanding support to the customer base.

• A hands on approach to the installation, maintenance, commissioning, servicing and technical support to a diverse machinery portfolio including fully automated grading, packing and palletising lines.

• Work independently and as part of a team (often travelling interstate) to meet customer needs across a range of facilities, from large automated operations to small family businesses.

• Drive the service team to reach company objectives.

Key Responsibilities:

• Manage and plan services dept. work, assemble, pre-delivery testing, and commissioning a diverse range of machinery and automation systems.

• Provide on-going support and maintenance services to customers.

• Troubleshoot and diagnose electrical and mechanical facilities efficiently.

• Support new installations, commissioning of new lines, and upgrades of machinery onsite.

• Maintain strong and open communication with customers and internal teams.

Note: plc program experience is essential with reference to reading, writing, downloading and manipulating.

Skills & Experience:

• Certificate 111 in Electrotechnology or Mechanical & Fitting qualifications.

• Strong fault finding and diagnostic capabilities, ideally in produce packing environments would be preferred.

• Practical hands-on approach with strong technical aptitude.

• Drivers licence, and forklift licence required.

• Minimum 5 years experience in electrical or mechanical environment leading effective service teams.

• Australian citizenship is required.

This is a senior leadership role and will offer career opportunities as the company continues to grow and expand.