Customer Service Representative

Join the Bowser Bound Seymour Team!

Customer Service Representative

Who we are

Bowser Bean Café is proudly Australian-owned and family-run, with over 30 years of experience serving regional Victoria and New South Wales. Our mission is simple: to serve and support our communities.

With 35 sites (and growing!), our reputation is built on great coffee, fresh food, and outstanding service. We’re proud of how far we’ve come – but we’re even more excited about where we’re going. That’s where you come in.

The Role - Customer Service Representative (CSR)

As a CSR, you’ll be the face of Bowser Bean. Every smile, every coffee, and every interaction shapes our customers’ day – and you’ll play a key role in making Bowser Bean worth stopping for.

Your responsibilities will include:

• Preparing fresh, quality food products
• Provide excellent customer service
• Operate the cash register and handle transactions
• Restock shelves and maintain store presentation
• Ensure cleanliness and safety standards are maintained
• Supporting daily store operations as required

Who We’re Looking For

We’re after enthusiastic, proactive team players who:
✔ Love working with people and bringing a smile to someone’s day
✔ Can juggle multiple tasks with confidence
✔ Take pride in their work and presentation
✔ Positive attitude and strong communication skills
✔ Ability to work in a fast-paced environment
✔ Reliable and punctual
✔ Flexible availability, including weekends and public holidays
✔ Previous retail or customer service experience is an advantage, but not essential – we welcome applicants who are eager to learn and have a can-do attitude

Why Join Us?

At Bowser Bean, we invest in our people. When you join the team, you’ll enjoy:
⭐ Competitive pay rates
⭐ Free healthy meal every shift
⭐ Gym/sport membership subsidy
⭐ Career progression across our 35-site network
⭐ Team incentives for achieving goals
⭐ Industry-recognised training
⭐ Financial support for accredited courses

*The Award governing this role is the Vehicle Repair, Services and Retail Award.

Job Type: Casual

Pay: Up to $48.07 per hour

Benefits:

• Employee discount
• Gym membership
• Professional development assistance

Work Location: In person