ICT Support Officer

ICT Support Officer

Contract to 30 June 2027 | Melbourne | Baseline Clearance MandatoryLong-term contract with extension options availableExcellent entry-level opportunity in a supportive government environmentExposure to Microsoft 365 and end-user support

Looking to launch your IT career? Join a supportive team where you'll build your Microsoft 365 and Service Desk experience without the pressure of a large enterprise environment.

The Company

Our client is a respected government organisation delivering essential services to Australians. They offer a collaborative culture, manageable workload, and an environment that encourages learning and career growth.

The Role

An exciting opportunity exists for a junior ICT Support Officer to join the ICT Operations team in Melbourne. The organisation is seeking someone with 1-2 years of IT support experience who has a strong understanding of Microsoft 365 and enjoys providing excellent customer service.

ResponsibilitiesProvide Level 1 Service Desk support to end usersTroubleshoot hardware, software and Microsoft 365 issuesAssist with user account and access managementEscalate technical issues when requiredDeliver high-quality customer service and supportRequirementsBaseline Security Clearance (Mandatory)1-2 years' experience in IT Support, Help Desk or Service DeskExperience supporting Microsoft 365 environmentsStrong communication and customer service skillsExcellent troubleshooting and problem-solving abilitiesWorking ArrangementsMelbourne-based role5 days onsite for the first 3 monthsHybrid arrangement available thereafter (4 days onsite, 1 day WFH)Contact

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and would like to know more, please contact Rahul Sharma on +61 280283134 or Rahul.Sharma@akkodisgroup.com