Contract Logistics Supervisor (Warehouse)

It's more than a job

The Contract Logistics Supervisor (Warehouse) plays a key role in ensuring the smooth and efficient execution of warehouse operations while supporting onsite contract managers within a multi-customer site.

This is a hands-on, flexible role that sits between operations and customer delivery: ideal for someone who can lead on the floor while also understanding customer requirements, service levels, and operational performance.

You will work closely with both warehouse teams and customer stakeholders to ensure service excellence, resolve issues, and support continuous improvement across operations.

Responsibilities

• Lead and coordinate daily warehouse operations across inbound, outbound, and inventory activities.
• Act as a key operational contact for assigned customer accounts, supporting service delivery and issue resolution.
• Manage shift manpower including planning, allocation, and performance oversight.
• Drive performance against KPIs including productivity, quality, and service levels.
• Support customer requirements by ensuring operational execution aligns with agreed service levels.
• Identify and resolve operational issues, escalating where required to ensure minimal disruption.
• Conduct daily briefings to align teams on priorities, safety, and customer expectations.
• Ensure compliance with Health & Safety, QSHE, and operational standards.
• Support continuous improvement initiatives across both operations and customer processes.

Requirements:

• 3-5 years of experience in contract logistics, warehousing, or supply chain operations.
• Experience in a supervisory, team leader, or senior operational role is preferred.
• Solid understanding of warehouse operations, KPI management, and service delivery.
• Exposure to customer-facing responsibilities or account support is advantageous.
• Strong communication and stakeholder management skills.
• Hands-on, proactive mindset with the ability to work both operationally and strategically.
• Strong commitment to safety, quality, and continuous improvement.