Internal Sales & Customer Service Representative

Internal Sales & Customer Service Representative

Smeaton Grange, NSW | Full-Time

About Us

Precision Paper Coatings is a proudly Australian manufacturer with over 50 years of experience delivering high-quality adhesive products. We are known for our reliability, responsiveness, and strong customer relationships. Our team is committed to providing outstanding service and practical solutions that help our customers succeed.

About the Role

We are looking for a customer-focused Internal Sales professional who is passionate about delivering exceptional service. In this role, you will be the first point of contact for our customers, ensuring every interaction is professional, helpful, and efficient.

You will play a key role in building strong relationships, supporting customer needs, and ensuring a seamless experience from enquiry through to delivery.  

Knowledge of attache will be an advantage.

Key Responsibilities

• Respond promptly to customer enquiries via phone and email with a strong focus on service and solutions

• Process orders accurately and efficiently, ensuring a smooth customer experience

• Build and maintain strong, long-term customer relationships

• Liaise with warehouse and operations to provide clear and reliable delivery information

• Proactively resolve customer issues with professionalism and care

• Maintain accurate customer records and sales data

• Support the sales team with day-to-day administrative tasks

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What We’re Looking For

1. Experience in internal sales, customer service, or sales administration

2. A genuine commitment to delivering outstanding customer service

3. Strong communication skills and a friendly, professional manner

4. Excellent organisation and attention to detail

5. Ability to multitask and prioritise in a fast-paced environment

6. Proficiency in Microsoft Office (Outlook, Excel, Word)

7. A team player who takes initiative and pride in their work

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What We Offer

1. A supportive and collaborative team environment

2. Stable, long-term career opportunity with a well-established Australian manufacturer

3. Ongoing training and development

4. Competitive remuneration

5. A workplace culture built on respect, reliability, and customer focus

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Apply Now

1. If you’re passionate about customer service and enjoy building strong relationships, we’d love to hear from you. Please submit your CV and a brief cover letter outlining your experience.