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Pier One Sydney Harbour
About the role This role is 75% admin and strategy versus 25% operational. You will enhance guest and pup experience at the hotel via new strategies keeping the hotel ahead of trends. Key responsibilities Manage proac…
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About the role
About the role
This role is 75% admin and strategy versus 25% operational. You will enhance guest and pup experience at the hotel via new strategies keeping the hotel ahead of trends.
Key responsibilities
Manage proactive guest voice strategies for the hotel, including pulling reports, chairing fortnightly meetings, and creating creative ways to manage guest experience
Execute and enhance the guest journey via on-brand partnerships, experiences and activations
Be the go-to for recovering guest stays and enhancing their experience
Enhance communication between departments to ensure consistency between Front Office and Food & Beverage experiences
Train associates on the Brand Standard Audit and Experiential Audits
Recover and manage the complaint process for any guest experiences
Filtrate the hotel's Mark throughout all departments
Work closely with the Director of Brand Management to create experiences for guests
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