Omni Coordinator

At Levi Strauss & Co., we’ve always done things our own way—and we’re looking for people who do the same. We’re seeking an Omni Coordinator who’s curious, organised and ready to make an impact across our digital channels. This role is all about bringing the Levi’s® experience to life online—supporting flawless execution, strong product storytelling and a seamless customer journey across every touchpoint.

Key Responsibilities

Coordinate and execute promotional uploads and campaign setup across digital platforms, ensuring alignment with pricing and marketing strategiesPerform quality assurance on all product uploads (descriptions, attributes, images, video, colour references) to ensure accuracy and timelinessMaintain and update website and platform content via the CMS to ensure consistency and currencyMonitor and quality control site performance daily across browsers, devices, and operating systemsIdentify, troubleshoot, and resolve site issues in a timely mannerLiaise with Customer Service and Distribution teams to resolve customer-related issuesMaintain appropriate inventory levels aligned with promotional activity in collaboration with Merchandise PlanningDeliver daily, weekly, and monthly KPI reporting, providing insights and recommendations based on data trendsCoordinate with external agencies (SEO, customer service, content) to optimise digital performanceManage SEO activities in partnership with external agencyManage and optimise AI chatbot content, including use cases and regular review of customer queriesContribute to omni-channel and digital transformation projects, including project coordination, stakeholder engagement, training, and continuous improvementProvide input into process improvements, system enhancements, and customer experience initiatives

Previous Experience

Experience in eCommerce, digital marketing, or a related fieldStrong attention to detail with the ability to manage multiple priorities and deadlinesData-driven mindset with strong analytical capabilityExperience with eCommerce platforms, CMS tools, and analytics platforms (e.g. Google Analytics)Understanding of digital best practices and customer experience principlesAdvanced Excel skills (e.g. VLOOKUP) preferredExposure to Zendesk or similar customer service platforms (desirable)Strong communication and stakeholder management skills

Key Attributes

Highly organised with a proactive approach to workStrong problem-solving skills with a continuous improvement mindsetAdaptable and comfortable working in a fast-paced environmentCollaborative team player with a strong sense of ownership and accountability

Why Join Us?

Join a brand that stands for originality, self-expression and making an impactBe part of a team where ideas are welcomed, ownership is valued and collaboration mattersGrow your career with a global brand that’s committed to inclusion, innovation and doing what’s right

LOCATION

Level 7, 11 Eastern Road, South Melbourne, VIC, 3205

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.