Front Desk Coordinator

Front Desk Coordinator

Ipswich City Dental | Ipswich

Ipswich City Dental is seeking an exceptional Front Desk Coordinator to join our professional and patient-focused team.

As the first point of contact for our patients, this role is far more than reception — it is a key leadership position within the practice, responsible for creating a seamless, welcoming and highly professional patient experience.

We are looking for someone who thrives in a fast-paced clinical environment, communicates with confidence and warmth, and takes genuine pride in organisation, efficiency, and patient care.

If you are highly organised, proactive, and passionate about delivering outstanding service, this is an opportunity to join a supportive team that values excellence, growth, and teamwork.

Why Join Ipswich City Dental

We believe great practices are built by great people. Our team culture is supportive, collaborative and focused on continuous improvement.

You will benefit from:

• A supportive and highly respected clinical team

• Ongoing mentoring and professional development

• Opportunities for career progression within the practice

• A positive, professional and team-oriented workplace culture

• Performance-based incentives for outstanding contribution

• The opportunity to play a key role in shaping the patient experience

The Role

As our Front Desk Coordinator, you will be responsible for ensuring the smooth day-to-day flow of the practice while delivering a consistently exceptional patient experience.

Your responsibilities will include:

• Creating a warm, professional first impression for every patient

• Managing appointment scheduling and daily workflow coordination

• Handling phone enquiries, new patient bookings and patient communications

• Managing recall systems and follow-up communication

• Supporting the clinical team to maintain efficient practice operations

• Maintaining accurate patient records and administrative processes

• Upholding the practice’s high standards of professionalism and care

What We Are Looking For

The ideal candidate will demonstrate:

• Exceptional communication and interpersonal skills

• Strong organisation and multitasking ability

• Confidence managing a busy reception environment

• A proactive, solutions-focused approach to problem solving

• A genuine passion for patient care and customer service

• The ability to work both independently and collaboratively within a team

• A polished, professional presentation

Highly regarded:

• Previous dental front desk or dental assisting experience

• Certificate in Dental Assisting

• Experience with dental practice management software

This Role Is Perfect For Someone Who

• Takes pride in delivering exceptional patient experiences

• Enjoys being the central coordinator of a busy practice

• Is motivated, reliable and career-focused

• Wants to grow within a modern and supportive dental practice