Business Systems Support Specialist (FTC)

Business Systems Support Specialist - 6 Month Contract | Full Time | Condell Park, Sydney

About Zip Water:

At Zip Water, we're not just hydrating the world. We're revolutionising the way people access and enjoy water. With cutting-edge technology, sustainability at our core and design excellence that elevates any space, Zip is a global leader in instant boiling, chilled and sparkling water systems.

About the role:

We are looking for an experienced Business Systems Support Specialist to join our IT team on a 6-month contract, with an immediate start available.

This role has been created to provide additional support to the business during a busy period, so we're looking for someone who can hit the ground running. You'll play a key role in supporting our ERP environment, troubleshooting complex system issues, supporting users and working closely with stakeholders to ensure our business systems continue to run smoothly.

What you'll be doing:

• Providing day-to-day support for Pronto Xi and related business systems

• Troubleshooting and resolving system issues and user requests

• Investigating data, reporting and integration-related queries

• Supporting system enhancements, testing and continuous improvement initiatives

• Managing user access, security settings and system configurations

• Working closely with stakeholders, vendors and the wider IT team to deliver practical solutions

• Identifying opportunities to improve processes, system performance and user experience

What we're looking for:

• Demonstrated Pronto Xi experience is essential

• Previous experience supporting ERP systems in a business environment

• Strong problem-solving skills and the ability to investigate and resolve issues effectively

• Experience with SQL, reporting tools and data analysis

• Experience supporting system integrations and third-party applications

• A collaborative approach and the ability to build strong relationships with stakeholders

• Strong communication and organisational skills

• The ability to manage competing priorities and work independently

Why join us?

This is a great opportunity to join a supportive IT team and make an immediate impact across the business. You'll have the opportunity to work on a range of business systems, solve complex problems and contribute to system improvements during an important period of growth and activity.

What we offer:

• Access to a rewards platform with savings from a wide range of retailers across Australia and New Zealand.

• Employee discounts on Zip products and services.

• Bonus scheme.

• Employee Assistance Program (EAP).

• Refer a Friend program.

• Commitment to ongoing learning and development.

• Reward and recognition programs, including 5C’s Excellence Awards, Employee of the Year and Service Awards.

• Access to novated car leases through Summit Fleet.

• The opportunity to work for a company passionate about environmental sustainability, innovation, technology and quality.

Interested in applying?

Ready to take the next step? Click APPLY now.

We are committed to creating a diverse, inclusive and culturally safe workplace and encourage applications from people of all backgrounds and experiences.