Client Services Coordinator

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We have an exciting new opportunity for a Client Services Coordinator to join our Client Services team. You will provide general administrative and coordination support across the Client Services function, to ensure we provide exceptional service and client experience to both current and potential clients.

You will play a key role helping the team stay organised, responsive and well prepared in its management of client relationships.

How You'll Make An Impact

Assist the Client Services team in managing and maintaining client account information, including data entry, updating customer information, and generating reportsCoordinate Victorian tender responses, including inputs from subject matter expertsMaintain and update the customer relationship management (CRM) system, Salesforce, with accurate and up-to-date client informationUtilise Excel and other database tools to collect, organize and analyse dataSupport the Client Services team in preparing presentations, client reports etcAssist in the preparation and organization of meetings, conferences, and eventsRespond to client inquiries and provide exceptional customer service, addressing any concerns or issues promptly and professionally

About You

Proven experience as an administrative assistant or in a similar role, preferably in a claims, sales or client services environmentProficient in Microsoft Excel and other database tools, with the ability to analyse and manipulate data effectivelyExperience with customer relationship management (CRM) systems, preferably SalesforceExcellent organisational and time management skills, with the ability to prioritize tasks and meet deadlinesStrong attention to detail and accuracy, ensuring data integrity and qualityExceptional communication skills, both written and verbal, with the ability to interact professionally with clients and internal teamsStrong problem-solving skills, with the ability to think critically and propose effective solutionsAbility to work independently and collaboratively in a fast-paced, dynamic environment.

What We Can Offer You

Attractive remuneration packaging & flexible work arrangements including Work from HomeOpportunities for career growth and professional developmentPaid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packagesA friendly, collaborative and supportive working environmentA dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programsStaff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

If this opportunity interests you, we'd love to hear from you! Click on Apply today.

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position