Customer Success Support

About Us

Tritech Solutions is a leading provider of electronic security solutions across NSW. We design, install and maintain integrated systems including access control, CCTV and intercoms for commercial and government clients.

We pride ourselves on delivering reliable, well-structured projects and a high level of customer service, backed by strong processes and a collaborative team.

About the Role

We are looking for a Customer Success Support team member to assist our delivery and service teams with day-to-day customer interactions and administration.

This is a support-focused role suited to someone organised, reliable, and looking to build experience in a structured business environment.

What You’ll Be Doing

• Respond to customer enquiries via phone and email
• Log, update and maintain jobs (Desired but not necessary SimPRO / Zoho)
• Follow up on outstanding service requests, purchase orders
• Provide customers with updates on job progress and scheduling
• Assist with coordinating technicians and job scheduling
• Maintain accurate records and notes across all systems
• Support onboarding/admin tasks (inductions, documentation, portals)
• Escalate complex issues to senior team members

This role is primarily focused on support, follow-ups and administration.

What We’re Looking For

• 1–2 years experience in customer service or administration (essential)
• Confident communication skills (phone and email)
• Strong attention to detail and ability to stay organised
• Comfortable using computers (Outlook, data entry, CRM systems)
• Reliable, punctual and able to follow processes
• Positive attitude and willingness to learn

Why Join Us

• Full training provided
• Stable, full-time role with long-term opportunity
• Supportive team environment with clear processes
• Exposure to a growing industry (electronic security)
• On-the-job training and development
• Convenient Arndell Park location

An online AI interview maybe used as part of the recruitment process for this position.