Owner Services Officer/Administrator

Be part of a small yet dedicated team looking after our valued residential and holiday furnished apartments.

Roamfree Hotels proudly operates some of Australia’s most prestigious resort-style properties including the iconic Q1 Resort & Spa, Rhapsody Resort and Amaya Broadbeach on the Gold Coast, along with Aspire Melbourne. Head office is located at Q1 Resort & Spa, in the heart of Surfers Paradise.

With a growing portfolio across Queensland and Victoria and an exciting pipeline of new properties on the horizon, joining our team means becoming part of a respected family-owned business that values its people, supports career development, and strives for excellence in everything we do. We’re proud to lead with integrity, innovation, and a strong commitment to sustainability.

We’re looking for a vibrant, superstar to join our Owner Services Department (OSD), based at our iconic Q1 Resort & Spa in Surfers Paradise. Working as part of our OSD Team, you will look after the daily management of our investment owner’s apartments and residential owners alike. 

Working closely with apartment owners, maintenance, housekeeping & accounts departments, our new OSD team member will support the Owner Services Manager in all aspects of daily operations. 

Building a strong relationship with apartment owners through open and transparent communication is a key aspect for our team members. 

This is a full-time Monday to Friday 8am – 4pm position with a 4:30pm finish on Tuesdays.

Key Responsibilities

• Provide exceptional owner services support, managing enquiries, bookings, records, reporting, and administrative processes.

• Assist with growing and maintaining the letting pool, including onboarding new apartments, managing owner documentation, and identifying business development opportunities.

• Coordinate refurbishment projects, including owner communications, contractor liaison, invoicing, reporting, and project tracking.

• Manage maintenance, repairs, replacements, and annual property improvement programs, ensuring timely completion and accurate record keeping.

• Support permanent rental and tenancy operations, including listings, applications, inspections, maintenance requests, and vacate procedures.

• Build strong working relationships with owners, guests, contractors, and internal departments to ensure seamless operations and service delivery.

• Maintain compliance with company policies, workplace health and safety requirements, confidentiality standards, and continuous improvement initiatives.

Who We’re Looking For

• A confident, service-focused professional who will take pride in creating standout owner and resident experiences.

• A people person with natural warmth, enthusiasm, and a strong work ethic to join an already amazing team culture.

• Previous experience & knowledge of Real Estate letting, strata titled property operations and/or apartment resort operations will be beneficial. 

• Excellent communication and interpersonal skills.

• Strong organisational and multitasking abilities.

• Proficiency in Microsoft Office, CRM systems, and property management systems.

• Effective problem-solving and decision-making skills.

Why Join Us?

• Be part of a well-respected family business and growing resort group known for excellence and integrity.

• Work with a team that values professionalism, attention to detail, and doing things right.

• Genuine career progression opportunities across our hotel portfolio.

• Enjoy free on-site parking, uniforms provided, and staff discounts on resort services.

• Employee Assistance Program (EAP) to support your wellbeing.

• Discounted staff rates on accommodation at Q1 Resort & Spa.

If you’re passionate and thrive on creating meaningful connections with Owners from the very first interaction — we want to hear from you!

Apply now and bring your sparkle to our Owner Services team.