Change Manager- Case Management System Implementation

Wotton Kearney | Sydney
Wotton Kearney is Australia and New Zealand's largest specialist insurance law firm. We're transforming how our lawyers work through the rollout of an enhanced case management platform, and we're looking for a Change Manager to drive adoption and embed new ways of working across the firm.
About the roleYou'll own the end-to-end change program for our OSCAR platform rollout—from building excitement before launch through to sustained adoption. This is a hands-on role where you'll shape communications, mobilise lawyer champions, design training, and measure what matters.
What you'll doDevelop and execute the change and communications strategy across pre-launch, rollout, and embedment phasesCraft compelling change narratives that connect the "what" and "how" to "so what" is crystal clear for lawyers and support staffBuild and coordinate a champion network across partners, lawyers, and support staffDesign practical training programs and materials, including scripts, quick-reference guides, and GO1-based learning contentPartner with practice groups to document ideal workflows and set clear expectations for system usageTrack sentiment and adoption metrics, creating dashboards to monitor progress and identify intervention pointsDrive reinforcement mechanisms including gamification, KPI integration, and recognition programs
What you'll bringProven experience leading change programs for system implementations, ideally in legal and/or professional servicesStrong communications skills—you can translate technical change into language that resonates with senior stakeholders and end users alikeExperience designing and delivering training and roll out programs at scaleAbility to influence without authority and build credibility with our lawyers and support staff Comfort with data—you'll measure adoption and use insights to adjust your approachPractical, delivery-focused mindset with excellent stakeholder management skills
It would be nice if you had...5-10 years of working experience with digital solutionsExperience in a law firm or similar partnership environment Demonstrable, substantial experience in rolling out digital solutions Change management credentials (Prosci, APMG, or similar) is a plus but not essential
Why Wotton Kearney?At Wotton Kearney, we’re not your typical law firm. We are forward-thinking pioneers, creative strategists, and genuine professionals reshaping insurance law. We thrive on collaboration, bold ideas, and unwavering support. Here’s what sets us apart:
Industry Leaders & Innovation Pioneers - We don’t just keep up with change; we drive it. We were the first Australian law firm to launch Cicero, the country’s first AI product built for legal professionals.Recognised Excellence - Ranked Australia’s best insurance law firm (Best Lawyers 2026) and consistently ranked Band 1 across legal directories.FLEX for all -We care about client outcomes, quality, and business and cultural contributions. If you can make that work by working part-time, working “irregular hours” or working from home - then so can we.Growth & Mentoring - We invest in you with hands-on mentoring, training, and career development, keeping you ahead in the legal and insurance industries.A Culture That Sets Us Apart - Open, collegiate, and passionate about everything we do. We don’t just talk about culture ;we live it.Giving Back - From building homes in Cambodia to fun runs and bake sales, there are plenty of ways to make an impact beyond the office.Leaders of the Pack - As one of Australia’s fastest-growing law firms, we know where we’re headed and we want you on the journey with us.Putting People First - We offer generous parental leave up to 26 weeks, purchased annual leave, home office allowances, health and wellbeing benefits, education assistance and more.
How to applyPlease navigate via the “apply now” link.
We are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process. If you require any accommodations or assistance during the application and interview stages please contact us at katarina.mali@wottonkearney.com
We’re doing this recruitment in-house!We are not accepting submissions from recruitment agencies for this role. We’d love to hear from you directly! Any CV’s sent to Wotton Kearney by a recruitment agency will be treated as unsolicited and fees will not be payable.