Major Loss Repair Co-ordinator - Insurance

We’re looking for a highly organised and proactive Major Loss Repair Coordinator to join our team and play a critical role in managing complex insurance repairs following major events and natural disasters. This role will be based out of the Summerhill office.

In this fast-paced role, you’ll work closely with Site Supervisors, insurers, trades and internal teams to coordinate end-to-end repair projects — ensuring quality outcomes, strong communication, and a seamless customer experience.

If you thrive under pressure, enjoy problem-solving, and want to be part of a team that delivers meaningful outcomes for customers during challenging times, this is the role for you.

• Work closely with Site Supervisors to drive claims forward and ensure projects are progressed efficiently through to completion

• Manage and coordinate major loss repair projects from start to finish

• Collaborate with insurers and internal teams to assess damage and scope works

• Coordinate trades, resources, and schedules to keep projects on track

• Monitor timelines, budgets, and progress, proactively addressing any delays

• Act as the key point of contact for customers, providing clear and consistent updates

• Liaise with contractors and suppliers, including negotiating where required

• Ensure all works meet safety, compliance, and quality standards

• Minimum 3+ years’ experience in project coordination (insurance or construction highly regarded)

• Experience managing multiple, high-value or complex projects

• Strong organisational skills with the ability to prioritise in a fast-paced environment

• Confident communicator who can engage with a wide range of stakeholders

• Solution-focused with strong problem-solving ability

• Ability to build relationships and manage expectations effectively

• Competitive salary package

• Genuine opportunities for career growth and development

• Supportive, team-focused environment

• Be part of a business that makes a real difference helping customers recover after major events