ICT Daily Operations Manager

Plenty Valley Christian College is seeking an experienced and service-oriented ICT Daily Operations Manager to lead the day-to-day delivery of ICT support services across our College community.

Reporting to the ICT Manager, this role is responsible for coordinating the ICT Helpdesk and support team, ensuring timely and professional technical support for staff and students, overseeing device and system operations, and driving continuous improvement in ICT service delivery.

Key Responsibilities

• Lead and coordinate the daily operations of the ICT Helpdesk and support team.

• Ensure efficient resolution of ICT support requests and incidents.

• Manage device deployment, maintenance and support using modern management platforms.

• Monitor service levels, reporting and continuous improvement initiatives.

• Support onboarding, offboarding and user account management.

• Oversee patching, backups, business continuity processes and system maintenance.

• Provide senior-level technical support and assist with ICT projects.

About You

You will be a proactive and organised ICT professional with:

• Experience in ICT service desk or technical support leadership.

• Strong customer service and communication skills.

• Experience managing Helpdesk systems, ticket workflows and support teams.

• Sound knowledge of Microsoft technologies, device management platforms (Intune/Jamf Pro) and ICT infrastructure.

• A commitment to collaboration, continuous improvement and maintaining a high level of confidentiality.

• A willingness to support and promote the Christian ethos of the College.

PVCC is a child safe environment. Our College actively promotes the safety and wellbeing of children and school staff are committed to protecting students from abuse or harm in the school environment, in accordance with all legal obligations including child safe standards. PVCC employees are required to comply with a Child Safe Code of Conduct.We thank all applicants for their interest, however only those candidates selected for interviews will be contacted

Why Join Us?

• Be part of a faith-filled, supportive team making a meaningful impact in students’ lives

• Enjoy a dynamic and varied role in a growing school community

• Opportunities for professional development and career growth

How to Apply

Applications must be received by no later than 30 August, 2026

Early applications are encouraged as interviews and an appointment may commence prior to this date

Position description is provided on the website.

Applications will not be considered without the following items provided:

1. Please apply through our website https://www.pvcc.vic.edu.au/

2. Please provide a cover letter outlining your suitability for the position

3. Please provide a current CV

Plenty Valley Christian College reserves the right to close applications or make an appointment to this position prior to the advertised closing date. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted for progression

If you have any questions, please email Adele Heaney on **@pvcc.vic.edu.au