Residential Sales Officer

Company description:

Wesfarmers Kleenheat

Kleenheat has been providing energy solutions to homes and businesses across Western Australia for more than 65 years.

We're committed to delivering energy for today's customers and tomorrow's opportunities, with a focus on safe and reliable products and helpful customer service.

This is a truly unique opportunity to work with an established and trusted brand in the Perth market. Kleenheat is also well positioned for growth, having recently launched a new solar and battery offering for West Australians.

We pride ourselves on our values of One Team, Accountable, Customer Focused and Forward Thinking, with the understanding that our success is underpinned by our people.

Job description:

• Play a key role in driving sales and customer retention at Kleenheat
• Build a long-term career with Wesfarmers Chemicals, Energy and Fertilisers — competitive salary, share allocations, and opportunities across the Wesfarmers Group
• Permanent, full-time role based at our new Perth CBD office.

Kleenheat

Kleenheat has been providing energy solutions to homes and businesses across Western Australia for more than 65 years.

We're committed to delivering energy for today's customers and tomorrow's opportunities, with a focus on safe and reliable products and helpful customer service.

This is a truly unique opportunity to work with an established and trusted brand in the Perth market. Kleenheat is also well positioned for growth, having recently launched a new solar and battery offering for West Australians.

We pride ourselves on our values of One Team, Accountable, Customer Focused and Forward Thinking, with the understanding that our success is underpinned by our people.

About the role

As a Residential Sales Officer, you'll play a pivotal part in helping WA households access the right natural gas products and services. You'll engage directly with residential customers, retain existing customers, win back previous ones, and generate new leads.

Responsibilities include:

• Customer acquisition for residential natural gas markets
• Engaging new customers and maintaining current customers engagement with residential natural gas products and services.
• Meeting and exceeding sales targets and performance objectives
• Delivering exceptional customer service with professionalism
• Contributing ideas and insights to support continuous improvement within the portfolio
• Self-motivated and able to work autonomously to drive sales targets and overall business outcomes.

About You

You'll thrive in this role if you have:

• Current and/or previous in sales and strong customer service capability within gas utilities retail market is high regarded.
• Previous call-centre experience is beneficial.
• Experience in working in sales targets KPI environment.
• Strong communication and customer service skills with confidence engaging with customers and stakeholders
• A positive attitude and enthusiasm for being part of a high-performing, growing team
• Tech-savviness and the ability to quickly learn new systems and digital tools
• Excellent time management and the resilience to succeed in a dynamic, fast‑paced environment

What we offer

At Kleenheat we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan
• Flexible working arrangements, including some work-from-home options where applicable
• Salary sacrifice opportunities, including novated leasing
• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
• Paid parental leave of up to 18 weeks
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group

Why WesCEF

At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.

Applications close: 31st August 2026

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.    

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.    

Agency applications will not be accepted.