Entry Level - Bookings Coordinator

Bookings Coordinator – Entry Level

We are looking for a motivated and organised Bookings Coordinator to join our fast-paced team. As an insurance builder, we work with clients and customers who may be dealing with unexpected damage or difficult circumstances. Our customers are at the centre of everything we do, so empathy, professionalism and clear communication are essential.

This entry-level role is ideal for someone who enjoys helping people, can remain calm under pressure and has excellent attention to detail.

Key responsibilities:

• Coordinate bookings for insurance-related attendances

• Liaise with customers, insurance clients, tradespeople and internal teams

• Handle customer enquiries via phone, email and other communication channels

• Provide friendly, professional customer service

• Meet and achieve agreed KPIs and SLAs

• Manage multiple bookings, tasks and priorities in a fast-paced environment

• Maintain accurate records and update booking systems

• Work collaboratively with team members to ensure a smooth customer experience

• Manage and update multiple systems efficiently

About you:

• Excellent communication and interpersonal skills

• Confident and professional phone manner

• Able to work well under pressure and meet deadlines

• Strong organisational and multitasking abilities

• Reliable, proactive, positive and keen to learn

• Comfortable working in a fast-paced environment

• Previous experience is beneficial but not essential, as full training will be provided

This is a great opportunity for someone starting their career in customer service, administration or bookings coordination.