Call Centre Officer

The Role

We are looking for an organised and friendly Customer Care Consultant to provide phenomenal customer service within our Rockhampton Trade Store!

Acting as the face of the business, you will bring friendliness and effective communication over the phone, and over email. You’ll be crucial in delivering a fantastic customer service experience with about 30 points of conversation or investigation each day. You'll be a member of a close-knit team of 7, making this role ideal for someone looking for a company to call home.

We are looking for a team and culture fit over all else! If you want to be part of a close-knit team that treats each other well, apply with us today!

What You’ll Be Doing:

• Act as the first point of contact for customers by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Keep administration organised as required
• Uphold safety standards and foster a positive team culture.

Our Ideal Candidate will have

• Previous experience in call centre environments and with KPIs will be highly regarded
• Positive and clear customer service manner - both verbally and over email
• A proactive attitude with a willingness to learn.
• Comfort working at a desk environment

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.